Front Office Agent

Front Office AgentFull-Time

Location: Al Zorah Beach Resort, Ajman, United Arab EmiratesAbout UsSet within a rare natural paradise just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons.As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in 2028.From sunrise swims to serene spa moments, our resort embodies understated elegance, thoughtful care and a deep connection to its natural surroundings.Our Ideal CandidateA strong foundation in luxury Front Office operations, combined with a genuine interest in people and a thoughtful approach to guest service, is essential for this role.The ideal candidate is confident in managing arrivals, departures and guest requests while maintaining accuracy and composure throughout the day.

You understand how to recognise individual preferences, communicate naturally with guests and take ownership of their needs, even when situations require quick decisions or coordination across departments.With an eye for detail and a sound understanding of hotel operations, you contribute to a welcoming environment where guests feel recognised, comfortable and well cared for.Key ResponsibilitiesWelcome guests and manage check-in, check-out and room assignments in accordance with established service standards.Handle guest enquiries, requests and concerns with professionalism, discretion and a sense of ownership.Maintain accurate guest profiles, preferences and reservation information in Opera PMS.Process payments, billing adjustments and cashiering transactions accurately.Coordinate with Housekeeping, Concierge and other departments to ensure room readiness and smooth guest experiences.Provide informed recommendations on resort facilities, dining experiences and local attractions.Identify opportunities to enhance guest stays through appropriate room upgrades and resort experiences.Respond to guest feedback promptly and follow through on requests until resolution.Maintain accurate shift handovers, operational reports and front-office documentation.Protect guest privacy and comply with established safety, security and financial procedures.Maintain a welcoming, organised and professional Front Office environment.Qualifications & ExperienceMinimum 1–2 years of Front Office or Guest Services experience, preferably within a 5-star luxury hotel or resort.Diploma or degree in Hospitality Management or a related field is preferred.Working knowledge of Opera PMS or a comparable hotel property management system.Good understanding of reservations, guest billing, cashiering and Front Office procedures.Excellent written and verbal communication skills in English.Additional languages, including Arabic, Russian, French or German, are an advantage.Strong interpersonal skills, attention to detail and ability to manage guest concerns effectively.Confidence in handling financial transactions and maintaining accurate records.Familiarity with Forbes Travel Guide or LQA service standards is an advantage.Flexibility to work shifts, weekends and public holidays.What We OfferThe opportunity to contribute to the guest experience of a distinctive luxury beachfront resort.An exciting journey towards the opening of Four Seasons Resort Ajman at Al Zorah.Competitive tax-free salary and service charge.Medical insurance, annual leave, flight benefits and end-of-service gratuity.Complimentary accommodation, transportation and employee meals.Learning, development and career growth opportunities.A collaborative environment where genuine hospitality and individual contributions are valued.Management LevelRooms | Line Staff