Front Stage Supervisor

Job Description

• Supervise daily Front Office operations, including guest arrivals, departures, room allocations, cashiering, and shift handovers, ensuring seamless service delivery and operational efficiency. - Lead, coach, and support Front Stage Agents, monitor team performance, coordinate shift activities, and maintain consistent luxury hospitality service standards. - Handle VIP arrivals, escalated guest complaints, complex service requests, and operational challenges, ensuring effective service recovery and guest satisfaction. - Monitor room availability, billing accuracy, upselling opportunities, and Opera PMS transactions while coordinating with Reservations, Housekeeping, and other hotel departments. Position Title: Front Stage Supervisor Employment Type: Full Time Salary AED: Depending on experience and qualifications plus service charge, accommodation, transportation and duty meals Job Location: Dubai, UAE About the Client: A prestigious 5-star luxury hotel in Dubai, renowned for its distinctive hospitality concept, sophisticated ambiance, and exceptional guest experiences Qualifications: - Minimum 2–3 years of Front Office experience within a 4-star or 5-star hotel, preferably with previous supervisory, team-leading, or senior front desk responsibilities. - Fluency in Russian, Mandarin Chinese, or Arabic is preferred, with strong English communication skills. - Strong working knowledge of Opera PMS, front desk operations, guest billing, room inventory, and established luxury hotel service procedures. - Proven leadership, staff coaching, decision-making, and complaint-resolution abilities, with excellent interpersonal skills and a professional presentation. How to Apply: Send your CV in word format to: EHOSPITALITY1 AT GMAIL DOT COM and use “Front Stage Supervisor” as email subject