Guest Relations Officer

Position Title: Guest Relations Officer Employment Type: Full Time Salary: up to 2,000 AED depending on experience and qualifications plus service charge, shared accommodation, transportation and duty meals Job Location: Dubai, UAE About the Client: A prestigious 5-star luxury hotel in Dubai, renowned for its distinctive hospitality concept, sophisticated ambiance, and exceptional guest experiences Job Description: ? Deliver personalized, memorable guest experiences by welcoming VIPs, recognizing guest preferences, and ensuring exceptional hospitality throughout their stay. ? Manage guest requests, special arrangements, complaints, and service recovery professionally, ensuring prompt resolutions and consistently high satisfaction levels. ? Coordinate with Front Office, Concierge, Housekeeping, and F&B teams to facilitate seamless guest journeys, special occasions, and personalized services. ? Actively engage with guests, anticipate their needs, promote hotel facilities and experiences, and contribute to positive guest reviews and loyalty.

Qualifications

? Open to 36 years old or below, overseas applicants are welcome to apply. ? Previous experience in Guest Relations, Guest Services, or Front Office within a 4-star or 5-star hotel, preferably in a luxury hospitality environment. ? Fluency in Russian, Mandarin Chinese, or Arabic is highly preferred, with good English communication skills, excellent interpersonal skills, professional presentation, and the confidence to engage with international and VIP guests. ? Strong complaint-handling, problem-solving, and multitasking abilities; familiarity with hotel PMS systems such as Opera is advantageous. How to Apply: Send your CV in word format to: EHOSPITALITY1 AT GMAIL DOT COM and use “Guest Relations Officer – Hotel” as email subject