Global PMO Director

The Global PMO Director will lead the overall program governance and delivery oversight for the YUM Brands BYTE global digital transformation program. This role will manage and coach a growing team of five Senior Technical Program Managers (Delivery Leads), each responsible for delivering BYTE platform implementations across multiple markets, including KFC Canada, KFC SOPAC and KFC UK.The Director will provide end-to-end portfolio oversight across all markets, ensuring consistent delivery governance, predictable milestones, proactive risk management and executive-level reporting. This is a global portfolio leadership role rather than a hands-on delivery position for any single market.Key ResponsibilitiesPortfolio & Delivery Leadership: Oversee Delivery Leads across all markets, monitor milestones, critical paths, risks, dependencies and blockers, and provide coaching and delivery support.Program Governance & Reporting: Own the global PMO cadence, review weekly status reports, RAID logs, Jira boards, leadership updates and monthly SteerCo presentations.Executive & Stakeholder Management: Act as the primary PMO interface for YUM Global leadership, BYTE product and engineering teams, market stakeholders and external vendors.Delivery Assurance: Monitor end-to-end SDLC and market release progress across discovery, localization, build, SIT, UAT, PVT, pilot, go-live, hypercare and transition to support.Risk & Escalation Management: Proactively identify cross-market risks, resolve dependencies, manage vendor escalations and drive decisions through influence without direct reporting authority.Backup & Delivery Support: Step in to support or temporarily lead market delivery during critical releases, escalations or Delivery Lead absences.Continuous Improvement: Standardize delivery playbooks, strengthen PMO processes and introduce automation across Jira, reporting, RAID and portfolio tracking.People & Account Leadership: Support resource planning, onboarding, performance management and account growth initiatives.Required Experience & SkillsExtensive experience in global program management, PMO leadership and multi-market technology delivery.Proven experience leading and mentoring Senior Technical Program Managers or Delivery Leads.Strong understanding of Agile, Waterfall and hybrid SDLC methodologies.Experience managing complex enterprise implementations, integrations, release management and go-live readiness.Working knowledge of digital ordering and QSR technology, including Web, Mobile Apps, Kiosks, POS (NCR Aloha / Oracle Micros), payments, delivery aggregators and menu management.Understanding of APIs, middleware, event-driven integrations, data migration and enterprise architecture.Strong executive communication, stakeholder management, governance and escalation management skills.Proficiency with Jira, Confluence, PowerPoint and program reporting tools.Operating EnvironmentGlobal program involving North America, UK/Europe and Australia/New Zealand.Approximately 4–6 hours of meetings daily, with flexibility for early morning and late evening calls.Requires strong cross-functional leadership and the ability to influence stakeholders without direct reporting authority.