Head of Global Delivery Services
Millennium Technology Services · Puchong, Selangor, Malaysia
Tailor my CV for this job — freeHead of Global Delivery Services
With approximately 500 employees and 24×7 regional service coverage, we help organisations design, build, operate and continuously improve their technology environments.Our capabilities span data centres, enterprise networks, cloud platforms, cybersecurity, infrastructure operations, software development, automation and applied AI.About the RoleWe are seeking an experienced Head of Global Delivery Services to lead our delivery organisation across multiple countries.Based in Malaysia, you will take ownership of global delivery strategy, project and program governance, operational performance, customer satisfaction and delivery profitability. You will lead regional delivery teams and strengthen a consistent, scalable delivery model across MTS markets.This role suits a senior technology services leader with strong experience in IT infrastructure and enterprise networking, supported by proven commercial, customer and people management capabilities.Key ResponsibilitiesGlobal Delivery LeadershipDefine and implement the global delivery strategy, operating model, standards and improvement roadmap.Lead regional delivery leaders, project and program managers, service delivery managers and engineering teams.Oversee resource capacity, workforce readiness, performance management and succession planning.Provide executive visibility into delivery performance, financial outcomes, customer issues and portfolio risks.Project, Program and Technical DeliveryOversee complex, multi-country customer engagements from initiation and transition through implementation, acceptance and closure.Ensure effective management of scope, timelines, budgets, resources, quality, risks and changes.Lead portfolio reviews, steering committees and recovery plans for high-risk engagements.Provide delivery oversight across data centre, compute, storage, cloud, virtualisation, migration and enterprise network programs.Ensure technical assurance, implementation readiness, testing, cutover planning and operational handover.Customer and Commercial ManagementAct as executive delivery sponsor for strategic customers and major programs.Build strong relationships with customer executives, technology partners, vendors and subcontractors.Support bids, statements of work, contract reviews and transition planning.Manage delivery margins, costs, forecasts, utilisation and productivity.Address scope creep, margin erosion, unbilled work and delivery risks through timely corrective action.Partner with Finance and Commercial teams on billing readiness and contractual commitments.Governance and People DevelopmentStrengthen delivery governance, assurance reviews, reporting standards and audit readiness.Drive continuous improvement through root-cause analysis, lessons learned and reusable delivery practices.Recruit, coach and develop delivery professionals across countries and cultures.Build a culture of accountability, collaboration, customer focus and professional development.RequirementsBachelor’s degree in Information Technology, Computer Science, Engineering, Business, Project Management or a related discipline.At least 10 years of progressive experience in IT delivery, project/program management or service delivery, including significant leadership responsibility.Proven experience leading multi-country delivery portfolios and distributed teams.Strong delivery background across IT infrastructure and enterprise networking, including transformation, deployment, migration and service transition.Demonstrated ownership of budgets, delivery margins, resource planning, customer escalations and contractual commitments.Experience engaging senior customer stakeholders and leading complex delivery recovery.Strong executive communication, negotiation and decision-making skills.PMP, PRINCE2 Practitioner or equivalent certification is required.Experience establishing or improving a PMO, delivery governance framework or global operating model is highly desirable.Experience within technology services, systems integration, consulting, telecommunications or managed services is preferred.ITIL, PgMP, MSP, Agile or relevant technical certifications are advantageous.Fluent written and spoken English, Cantonese and Mandarin.Willingness to travel internationally as required.Work ArrangementOffice-based in Malaysia, working closely with regional and global teams.RemunerationCompetitive and commensurate with experience.Interested?Apply through LinkedIn with your updated CV, highlighting your multi-country delivery leadership, infrastructure and networking experience, team scope and key delivery achievements.