Hospitality Manager

About the jobJoin Sodexo India and be part of a dynamic team committed to delivering exceptional food services, operational excellence and quality-of-life services.We are looking for an experienced and customer-focused Hospitality Manager to lead food service operations at our client site. The role will be responsible for ensuring high standards of food quality, service delivery, hygiene, safety and operational efficiency while driving business growth and site profitability.As the key operational leader at the site, you will oversee end-to-end food operations, menu planning, inventory and cost management, team performance, client relationships and compliance requirements. You will work closely with clients and internal stakeholders, including Operations, HR, QMHSE and H&FS teams, to ensure consistent service delivery and customer satisfaction.We seek an individual with strong hospitality expertise, business acumen, financial understanding and people management capabilities, along with a passion for food quality, service excellence and continuous improvement.Main objectives and expectations:Food Operations & Service ExcellenceEnsure all food service deliveries are carried out in accordance with the terms and conditions agreed upon with the client.Manage menu and recipe rotation for breakfast, lunch, snacks, dinner and special events.Initiate the development of new menus, upgrade existing menus and create special event menus.Conduct food tasting before service and develop innovative ideas for promotions, festivals and special events.Plan and supervise pre-preparation activities to ensure food items are processed according to approved recipes.Consistently maintain food quality, cost, presentation and taste standards.Quality, Hygiene, Safety & ComplianceEnsure strict implementation of food safety, hygiene and workplace safety policies at the site.Monitor the quality and quantity of raw materials and ensure ingredients are received as per defined specifications.Train receiving-area staff on ingredient quality and inspection standards.Maintain records of hygiene procedures, initiatives and incidents.Coordinate with QMHSE and H&FS teams for implementation of policies and processes.Ensure timely reporting of all QMHSE and H&FS-related incidents to the concerned teams.Maintain operational ownership of QMHSE and H&FS processes and communicate potential site hazards to the concerned departments.Business Growth & ProfitabilityDrive organic sales growth and business development through service excellence, retail offers and value-added services.Monitor site profitability through regular analysis of operational and financial reports.Identify business and operational discrepancies and implement corrective measures to improve profitability.Ensure effective cost control and efficient utilization of resources.Cash, Debtors & Financial ManagementEnsure accurate cash handling, control, handover and deposit procedures.Maintain all prescribed cash control documents and records.Ensure invoices are raised and delivered to clients within agreed schedules.Monitor financial processes and support timely resolution of billing-related issues.People Management & TrainingLead and manage the on-site operational team, including cooks, MPWs, stewards, cashiers and store assistants.Ensure effective manpower deployment and coordination across food service operations.Implement applicable HR processes and employee welfare activities.Drive team engagement, training and capability development to maintain operational standards.Client Relationship Management & RetentionMaintain regular communication with clients regarding service delivery, operational issues, additional business opportunities and new initiatives.Proactively address client concerns and coordinate with internal teams for timely resolution.Maintain appropriate documentation of client discussions, initiatives and agreed actions.Drive customer satisfaction and ensure 100% client retention.Wastage Control & Cost ManagementMaintain daily records of food leftovers and use consumption trends to plan production requirements.Minimize food wastage through effective production planning and portion control.Ensure surplus ingredients are utilized appropriately in other dishes, strictly adhering to food safety and hygiene standards.Procurement & Inventory ManagementMonitor daily raw material indent requirements.Ensure effective coordination of procurement and inventory activities.Monitor raw material availability, quality and consumption to support uninterrupted food operations and cost control.Systems, Processes & Legal ComplianceEnsure implementation of company systems, policies and operational procedures.Ensure all work processes are properly documented and displayed at the site.Coordinate with HR, QMHSE and Legal departments to ensure applicable statutory and legal compliances are fulfilled.Maintain copies of relevant compliance documents and records.Required Skills & Qualifications:Graduate / Diploma in Hotel Management or Hospitality Management; preferably an IHM graduate.Minimum 4+ years of relevant work experience in hospitality, food services, institutional catering or related operations.Strong understanding of large-scale food service operations, menu planning and food production management.Sound knowledge of food safety, hygiene standards, QMHSE processes and operational compliance.Strong business acumen with an understanding of site profitability, budgeting and financial management.Experience in cash handling, debtor management, invoicing and cost control.Good understanding of raw material procurement, inventory management and food wastage control.Proven people management skills with the ability to lead and develop diverse operational teams.Strong client relationship management and customer retention capabilities.Excellent written and verbal communication skills.Strong interpersonal skills and a customer-focused approach.Well-groomed, professional and capable of representing Sodexo in client-facing environments.What We Look For:We seek a proactive hospitality professional who can independently manage site operations, lead teams, maintain food quality and hygiene standards, build strong client relationships and contribute to business growth and profitability.If you are passionate about hospitality operations and delivering exceptional food service experiences, we invite you to join Sodexo India.Position: Hospitality ManagerReporting To: Site Director / Site Manager / Operations ManagerExperience: 4+ Years