HR Assistant Manager

Job OverviewThe HR Assistant Manager is responsible for supporting and overseeing daily Human Resources operations, ensuring effective implementation of HR policies, processes, and programs. This role works closely with the HR Manager and other department leaders to maintain compliance with labor regulations, strengthen employee engagement, and support overall business objectives.The ideal candidate should have strong experience in HR operations, employee relations, compensation and benefits, HR reporting, and people management, preferably within a BPO, shared services, or corporate environment.Key Responsibilities1. HR Operations and AdministrationOversee day-to-day HR operations and ensure timely delivery of HR services.Implement and maintain HR policies, procedures, and standard operating guidelines.Manage employee records, HR documentation, and HR information systems (HRIS).Ensure accuracy and confidentiality of employee information.Identify opportunities for process improvement and automation.2. Employee Relations and EngagementHandle employee concerns, grievances, disciplinary cases, and workplace conflicts.Provide guidance to managers and employees regarding company policies and labor regulations.Support employee engagement, retention, and workplace improvement initiatives.Conduct investigations and ensure proper documentation of employee relations cases.Promote a positive, professional, and compliant work environment.3. Compensation and Benefits AdministrationOversee the administration of employee benefits, including HMO, leave benefits, and government-mandated contributions.Coordinate with Payroll and Finance to ensure accurate processing of employee compensation and benefits.Review compensation-related concerns and recommend appropriate resolutions.Ensure compliance with statutory benefits and company compensation policies.4. Labor Compliance and Policy ImplementationEnsure compliance with Philippine labor laws, DOLE regulations, and other applicable government requirements.Assist in developing, reviewing, and updating HR policies and employee handbooks.Support internal and external HR audits and compliance requirements.Monitor labor-related developments and recommend necessary policy adjustments.5. HR Reporting and Data ManagementPrepare and analyze HR reports, dashboards, and workforce metrics.Monitor employee attrition, absenteeism, headcount, and other key HR indicators.Ensure accuracy and timely submission of HR reports to management.Recommend data-driven improvements to HR processes and employee programs.6. People Management and Stakeholder CoordinationSupervise, coach, and develop HR team members to ensure operational efficiency.Assign responsibilities, monitor performance, and provide regular feedback.Collaborate with Operations, Recruitment, Payroll, Finance, and other departments on HR-related concerns.Support management in workforce planning, organizational changes, and employee development initiatives.Assist the HR Manager in implementing departmental objectives and strategic initiatives.QualificationsBachelor's degree in Human Resources, Psychology, Business Administration, or a related field.At least 5 years of progressive HR experience, including a minimum of 2 years in a supervisory or team leadership capacity.Preferably with experience in a BPO, shared services, or corporate environment.Strong knowledge of Philippine labor laws, employee relations, compensation and benefits, and HR operations.Proven experience handling employee disciplinary cases, HR compliance, and policy implementation.Experience in HR reporting, data analysis, and HRIS applications.Strong leadership, communication, interpersonal, and conflict-resolution skills.Excellent organizational, analytical, and problem-solving abilities.Proficient in Microsoft Office applications, particularly Excel and PowerPoint.Ability to manage confidential information and handle sensitive employee matters professionally.Willing to work onsite and accommodate business operational requirements.