Implementation Support Engineer

Job SummaryWe are partnering with a growing medical technology company focused on pressure injury prevention and early detection. They are seeking a Technical Implementation professional to lead customer deployments and serve as the main technical point of contact. The role will support system configuration, integrations, go-live, troubleshooting, and post-deployment support while partnering with customer IT and internal technical teams.Primary ResponsibilitiesServe as the primary technical contact for customer implementations in hospital and clinical environments.Lead technical discovery and deployment across EMR/EHR integrations, networking, infrastructure, identity, security, and configuration.Design, configure, validate, and troubleshoot integrations with Epic, Cerner, and other EMR systems.Support healthcare interoperability using HL7 and FHIR.Write and troubleshoot code used to communicate with EMR systems and support backend integrations.Support and troubleshoot the backend Gateway, including C++-based components.Work with SQL databases, write SQL scripts/queries, review logs, and troubleshoot data and integration issues.Own technical tasks, milestones, dependencies, deployment readiness, UAT, go-live, and post-deployment support.Troubleshoot connectivity, configuration, user access, synchronization, workflows, and integration issues.Maintain implementation documentation, configuration records, and technical deployment procedures.QualificationsBachelor’s degree in Computer Science, Software Engineering, Information Systems, Biomedical Engineering, or related field.2+ years of relevant experience with EMR/EHR integrations, ideally within healthcare or hospital environments.Hands-on experience working with Epic, Cerner, or other EMR platforms.Strong experience with HL7 and FHIR integrations.Experience with C++, particularly supporting or troubleshooting backend applications.Strong understanding of SQL, database systems, and writing SQL scripts/queries.Strong understanding of hospital IT infrastructure and clinical environments.Willingness to travel to customer sites approximately once per month for 3–4 days.PreferredExperience in roles such as EHR Integration Engineer, Implementation Engineer, Clinical Systems Engineer, or Application Support Engineer.Experience with PointClickCare or other healthcare systems.Experience with Windows, IIS, networking, SSO, Active Directory, firewalls, VPN, and related infrastructure.Experience supporting healthcare technology, medical devices, or connected devices.