Information Technology Manager

1. Job SummaryWe are looking for an experienced and technically proficient IT Manager to oversee the organization's IT infrastructure, systems, networks, software applications, cybersecurity, and technical support operations. The candidate will be responsible for ensuring smooth functioning of IT systems, maintaining data security, implementing technology solutions, and providing efficient technical support to all departments.2. Key ResponsibilitiesA. IT Infrastructure & Network ManagementManage and maintain the company's IT infrastructure, including computers, laptops, printers, servers, and networking equipment.Ensure reliable functioning of LAN, Wi-Fi, internet connectivity, and communication systems.Monitor IT infrastructure performance and resolve technical issues promptly.Coordinate the installation, configuration, maintenance, and upgrading of hardware and software.Maintain an inventory of IT assets, licenses, warranties, and equipment allocated to employees.B. Software & Application ManagementManage business applications, ERP/CRM systems, HRMS, attendance software, and other organizational platforms.Coordinate with software vendors for implementation, troubleshooting, updates, and technical support.Ensure that business applications are functioning efficiently and meet departmental requirements.Identify opportunities to automate routine processes and improve operational efficiency.Manage user accounts, access permissions, and software licenses.C. Cybersecurity & Data ProtectionImplement and monitor IT security policies and procedures.Protect company systems and confidential business information against unauthorized access, malware, phishing, and cyber threats.Ensure regular data backups and maintain disaster recovery and business continuity plans.Manage antivirus, firewalls, access controls, and system security updates.Conduct periodic security checks and promote cybersecurity awareness among employees.Ensure appropriate access restrictions for sensitive financial, employee, customer, and business data.D. IT Support & TroubleshootingSupervise day-to-day IT support activities across departments and office locations.Resolve hardware, software, network, email, printer, and connectivity issues.Establish a structured process for logging, prioritizing, and resolving IT support requests.Ensure timely resolution of technical problems to minimize business disruption.Provide technical guidance and training to employees on IT systems and applications.E. Vendor & Budget ManagementCoordinate with IT vendors, internet service providers, software companies, and hardware suppliers.Evaluate vendor proposals, technical specifications, and quotations.Assist management in preparing IT budgets and controlling technology-related expenditure.Negotiate service agreements, maintenance contracts, and software subscriptions.Monitor vendor performance and ensure timely delivery of services.F. IT Policy & ComplianceDevelop and implement IT policies covering acceptable system usage, password management, data security, and asset handling.Maintain records of IT assets, software licenses, service agreements, and maintenance activities.Ensure timely allocation and deactivation of employee system access during joining, transfers, and separation.Establish IT procedures for onboarding and offboarding employees.Support internal audits and compliance requirements relating to IT systems and data security.G. Technology Planning & Process ImprovementAssess the organization's technology requirements and recommend suitable solutions.Lead IT projects, system upgrades, software implementations, and technology migrations.Identify opportunities to improve productivity through automation and digital transformation.Prepare periodic IT performance reports and present key issues and recommendations to management.Ensure that IT infrastructure can support the organization's current and future business needs.3. Educational QualificationBachelor's degree in Information Technology, Computer Science, Computer Applications, or a related field.Relevant certifications in networking, cybersecurity, cloud computing, or IT service management will be an advantage.4. ExperienceMinimum 5–8 years of relevant IT experience, preferably with experience in an IT management or supervisory role.Experience managing corporate IT infrastructure, networks, enterprise applications, and IT vendors.Experience in real estate, hospitality, or multi-location corporate operations will be an added advantage.5. Required Skills & CompetenciesStrong knowledge of computer hardware, operating systems, networking, and IT infrastructure.Working knowledge of cybersecurity, data backup, disaster recovery, and access management.Experience with ERP/CRM systems, HRMS, email systems, and cloud-based applications.Strong troubleshooting, analytical, and problem-solving skills.Vendor management, budgeting, and project management capabilities.Excellent communication, team management, and coordination skills.Ability to prioritize tasks and manage multiple IT requirements effectively.6. Key Performance ExpectationsMinimum downtime of critical IT systems and network infrastructure.Timely resolution of IT support requests.Effective implementation of data backup and cybersecurity measures.Accurate maintenance of IT asset and software license records.Timely completion of IT projects and system upgrades.Effective cost control and vendor service management.Improved employee productivity through reliable IT support and technology solutions.7. Preferred Candidate ProfileThe ideal candidate should be proactive, solution-oriented, dependable, and capable of independently managing the organization's IT operations. The candidate must demonstrate strong technical expertise, sound judgment, and the ability to align IT infrastructure and technology initiatives with business objectives.Add compensation and employment detailsSpecify the exact work location