IT Project Coordinator

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. The work schedule for this role is hybrid with two days onsite and three days remote.Overview:This position is for a Project Coordinator to assist our client's Project Management Office supporting Call Center solutions. The role works closely with Project Managers and call-center leadership. Exceptional communication, follow-up skills, and experience with formal IT project management practices are essential.Key ResponsibilitiesUtilize our client's Project Portfolio Management tool (Clarity) to prepare project schedules, assign resources, and manage budgets.Prepare presentations for executives, managers, and project teams.Monitor, control, and communicate project progress across cost, schedule, scope, resources, quality, and risks.Provide clear, timely, and accurate stakeholder communications (sponsors, project team members, and Project Managers) and foster collaboration between technical and business teams.Develop and maintain key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle: Project Charter, Project Schedule, Project Budget, Communication Plan, Project Status Report, Risk and Issue Management Plans, Change Requests, and Project Closedown Summary.Ensure projects adhere to SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through lifecycle stages and phases.Facilitate and enforce the Change Management process (Change Requests) when projects deviate from approved scope, schedule, or budget; ensure Change Requests have appropriate approval before action is taken or information is updated.Create Corrective Action Plans (CAP) when necessary for projects in yellow or red status.Understand project benefits and the impact of change requests on benefits business cases; ensure related project artifacts are updated accordingly.Required Qualifications2+ years of experience as a Project Coordinator.Associate's degree required.Strong written and verbal communication skills.Preferred QualificationsExperience with Call Center Technologies and Call Center Support.Previous CX1 experience (highly desired).Project management certifications desired.Work ArrangementHybrid schedule in Lansing, MI: 2 days onsite; remaining days remote. Candidates must reside within 90 miles of Lansing, MI.