Lounge Manager (Macau)

Overall responsible for the operations and management of the day-to-day activities of the lounge/s. Ensure team members are trained competently and have the tools and equipment needed to carry out their job functions effectively. Ensure the highest standards of safety / security and quality service in accordance with the Company’s policy, local civil aviation, government legislation and international standards. ResponsibilitiesTo be responsible for the proper running of the lounges of the Company. To plan, organize and manage operational functions in an effective and economical manner. To monitor systems implemented and ensure the regulatory requirements are adhered. To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team. To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework. To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience. To identify opportunities for co-marketing and PR leverage. To provide leadership to staff. To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system. To take initiative to identify areas for improvement and participate in continual improvement activities. To undertake other jobs assigned by supervisors from time to time. QualificationsForm 5 or above preferred Minimum of 10 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets Good command of spoken and written in English, Mandarin and Cantonese Service-oriented and a good team player Able to work under pressure with excellent time management Strong leadership, communication and interpersonal skills Shift duty is required Work location : Airport