Manager -Customer Service (Warehouse Operations and Logistics)

Key ResponsibilitiesLead and develop the Customer Service team to achieve service delivery targets.Manage customer inquiries, order updates, complaints, and service-related communications.Coordinate with Warehouse Operations and Logistics teams to ensure timely and efficient service delivery.Collaborate with the Business Development team to strengthen customer relationships.Oversee WMS inbound and dispatch transactions, ensuring accurate system updates.Monitor KPIs relating to service quality, response times, data accuracy, and team performance.Prepare performance reports and identify opportunities for process improvement.Coach team members and drive continuous improvements in customer satisfaction and operational efficiency.🔹 Candidate RequirementsBachelor’s degree or professional qualification in Business Management, Customer Service, Logistics, or Supply Chain Management.6–8 years of relevant experience in customer service, preferably in 3PL logistics, retail logistics, or operations.Proven team leadership and people management experience, ideally managing 15–20 employees.Strong communication, customer relationship management, and stakeholder coordination skills.Proficiency in MS Excel and experience with WMS, ERP, or similar operational systems.Excellent analytical, problem-solving, planning, and decision-making skills.Warehouse and logistics operations experience will be an added advantage.