Medical Billing Specialist

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles & responsibilities:Perform eligibility and benefits verification for treatments, hospitalizations, and proceduresReviewing patient bills for accuracy and completeness and obtaining any missing informationFollowing up on unpaid claims within the standard billing cycle timeframeCalling insurance companies regarding any discrepancy in payments if necessaryIdentifying and billing secondary or tertiary insurances

Job Description

Provides customer support through different communication channels (Phone, email, chat). Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. Collaborate with colleagues and different departments to resolve complex issues Maintain accurate records on customer interactions, transaction, feedback, etc. Requirements6 months - 1 year BPO experience in a US Healthcare accountGood working knowledge with medical claims, benefits, eligibilities, appealsFamiliar with US Healthcare Insurance (Medicare, Medicaid)Excellent verbal & written English skills Ability to display empathy and patience in addressing customer concerns Strong problem-solving skills Adaptability to a changing work environment Ability to remain calm under pressure Proficiency in using computer systems & relevant software Willing to work onsite in Makati or Mandaluyong Amenable working night shiftBenefitsWhat can we offer you?Competitive salary and benefitsHealth Insurance with free dependents*10%-night differentialAttendance BonusPaid time offConvertible to cash leave creditsPerformance AppraisalWork-life balanceA focus on growing your career path with usWe encourage you to follow your passions and learn new skillsOur commitment to youStrong culture and values-driven leadershipWe create opportunities for you to learn and grow at any stage of your careerContinuous learning and innovationWe foster an all inclusive environment where everyone thrives