MICE Executive

Job Title: MICE Executive Department: MICE Reporting To: MICE ManagerCompany DescriptionGuarantee Travel Group is a leading travel management company offering corporate travel, MICE (Meetings, Incentives, Conferences and Exhibitions), event production, leisure travel, medical tourism, and visa assistance services.

Established in Amman, Jordan, the company has grown steadily over nearly two decades, expanding its services and international connections to serve a diverse client base. Guarantee Travel Group is trusted by major international corporations and government entities for handling complex travel and event requirements. The team combines industry expertise, professional service, and strong client relationships to deliver consistently successful travel experiences and corporate events. With a commitment to high-quality, reliable outcomes, the company maintains a strong reputation across the region.Role Overview The MICE Executive is responsible for supporting and coordinating the planning, organization, and execution of Meetings, Incentives, Conferences, and Events (MICE) for corporate and institutional clients. The role involves coordinating with clients, suppliers, hotels, venues, transportation providers, and internal departments to ensure events are delivered efficiently, professionally, and in line with agreed requirements and budgets. The MICE Executive is also responsible for maintaining accurate event documentation, following up on operational requirements, and providing timely support throughout the event lifecycle. Key Responsibilities Coordinate the planning and execution of MICE events, including meetings, conferences, incentives, exhibitions, and corporate events Receive client requirements and prepare event briefs, proposals, quotations, and related documentation Communicate with clients to understand their requirements, preferences, schedules, and operational needs Coordinate with hotels, venues, restaurants, transportation providers, tour operators, suppliers, and other service providers Request and compare supplier quotations and negotiate rates and terms within approved guidelines Prepare and maintain detailed event itineraries, programs, rooming lists, transportation schedules, and other operational documents Follow up on bookings, confirmations, deposits, payments, and outstanding supplier requirements Coordinate accommodation, meeting rooms, meals, transportation, activities, excursions, and other event-related services Ensure all event arrangements are confirmed accurately and within the required deadlines Coordinate with internal departments, including Reservations, Operations, Finance, Ticketing, and Sales, to ensure smooth event delivery Monitor event costs and ensure arrangements remain within the approved quotation and budget Assist with on-site event coordination and ensure services are delivered according to the agreed program and client requirements Resolve operational issues during events and escalate significant matters to the MICE Manager or relevant department Maintain accurate records of client requirements, quotations, confirmations, supplier communications, and event costs Prepare final event files and supporting documents for invoicing, reconciliation, and post-event review Follow up with clients and suppliers after events to address outstanding matters and obtain feedback when required Support the preparation of post-event reports and analysis of event performance Maintain professional and timely communication with clients, suppliers, and internal stakeholders Ensure all MICE activities are conducted in accordance with company policies, procedures, and approved service standards Perform other MICE-related and administrative duties as assigned Qualifications & Requirements Bachelor’s degree in Tourism, Hospitality, Business Administration, Event Management, or a related field Previous experience in MICE, event management, corporate travel, tourism, hospitality, or a related field is preferred Good understanding of event planning and operational coordination Strong communication and client-service skills Good negotiation and supplier coordination skills Strong organizational and time management skills Ability to manage multiple events, tasks, and deadlines simultaneously Good attention to detail and accuracy Good command of written and spoken Arabic and EnglishGood knowledge of Microsoft Office, particularly Excel and Word Ability to work flexible hours and support events outside normal working hours when requiredAbility to work effectively both independently and as part of a team Willingness to travel or provide on-site event support when required Equal Opportunity Employment At Guarantee Travel, we are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, disability, or any other protected status. We believe diversity drives innovation and strengthens our organization.