Operation executive

Company Description SmartQ, backed by Compass Group, delivers curated food experiences powered by seamless technology for B2B clients, extending to B2C consumers. The company partners with a wide range of food providers—from local vendors to gourmet brands—to offer diverse choices in corporate offices, tech parks, and universities. Its end-to-end digital cafeteria suite enables efficient ordering and order management, enhancing convenience and operational performance at food courts. SmartQ also supports major leisure and entertainment events such as Lollapalooza, Sunburn, and MotoGP Bharat, providing complete food and beverage solutions. Team members join a fast-growing environment focused on innovation, service excellence, and customer satisfaction.Role Description The Operation Executive role at SmartQ is a full-time, on-site position based in Bengaluru. This role involves overseeing day-to-day cafeteria and food court operations, ensuring smooth order processing, timely service, and adherence to quality and hygiene standards. The Operation Executive coordinates with food partners, internal teams, and client stakeholders to manage inventory, resolve operational issues, and support seamless technology-enabled processes. Responsibilities include monitoring performance metrics, implementing process improvements, handling escalations, and maintaining clear communication with all parties. The role also requires documenting operational activities, supporting event-based operations when needed, and contributing to a consistently positive experience for end users.Qualifications Candidates should possess strong Operations and Operations Management skills to oversee daily activities and improve processes.Candidates should possess solid Analytical Skills to interpret data, track performance, and make informed operational decisions.Candidates should possess excellent Communication and Interpersonal Skills to collaborate with internal teams, vendors, and clients.Candidates should ideally have experience in food services, hospitality, facility management, or related operational roles.Candidates should demonstrate proficiency with basic digital tools and platforms, and comfort working with technology-enabled systems.A bachelor’s degree in business, hospitality management, operations, or a related field is preferred.Candidates should be able to work on-site in Bengaluru, manage multiple priorities, and maintain high standards of customer service.