Operations & Customer Experience Assistant

EchoDeco is looking for a highly organised and communicative person who will be at the heart of our day-to-day operations, helping both the team and management work in a more structured and effective way.If you enjoy organising, communicating, bringing order to multiple priorities, closing open loops and making things move forward, this role could be for you.We are looking for an energetic, practical person who can assist a customer, follow up on an order, communicate with a supplier, organise a meeting and make sure that agreed actions actually get done.In simple terms: someone who brings structure to everyday work and helps make things happen.Operations & Customer Experience· Customer service by phone and email.· Update customers about orders, availability and deliveries.· Handle everyday questions and solve customer issues.· Follow orders from entry through completion.· Place orders with suppliers and communicate with them.· Track availability, delays and pending issues.· Coordinate with the wider team on orders and deliveries.Organisation & Management Support· Organise and schedule meetings and appointments.· Help coordinate calendars where needed.· Prepare key topics and information before meetings.· Record decisions, tasks and next actions.· Follow up on agreed actions so tasks do not remain unfinished.· Track important deadlines and open issues and provide reminders.· Support management in organising daily priorities and activities.· Coordinate small projects and tasks across different team members.· Help ensure that important details and commitments do not get lost along the way.Digital & AI· Use Excel and the company’s digital tools.· Use ChatGPT, Claude and other AI tools for organisation, communication, research, meetings and everyday tasks.· Look for ways to make repetitive work faster, smarter and better organised. Who we’re looking for· Someone who enjoys bringing order to multiple open tasks.· Someone who uses systems rather than relying only on memory.· Someone who takes notes and follows up consistently.· Someone who does not easily let tasks fall through the cracks.· Able to manage multiple priorities at the same time.· Confident and comfortable communicating by phone.· Friendly, polite and effective.· Very comfortable with computers and online tools.· Proactive and able to work with different people.· Someone who sees an open task and wants to turn it into a completed one.Big plus if you also have· Experience in operations, customer service, office administration or executive/management support.· Familiarity with calendar, task-management and project-management tools.· Good Excel and English skills.· Familiarity with Instagram, Facebook and TikTok.· Experience creating Reels, Stories, Shorts or simple video content.· Basic video editing and knowledge of CapCut, Canva or similar tools.· Experience using AI for text, image or video creation.What we offer· Full-time position at EchoDeco.· Training in our systems and processes.· Daily exposure to e-commerce, operations, customer experience and AI.· Direct collaboration with company management.· A varied role with real responsibility.· Room for initiative and new ideas.· Opportunity to develop new skills and gradually take on greater responsibility.How to applySend us your CV and a few lines about yourself, and answer this question: When you have 10 different open tasks, meetings, phone calls and deadlines at the same time, what system or tools do you use to make sure nothing gets forgotten?