Operations General Manager

This role leads the end-to-end logistics operations for major Foreign technology companies/clients. Working closely with senior management and internal and external stakeholders, the successful candidate will drive mid- to long-term strategy, organizational leadership, profitability improvement and enhanced customer value.Role Overview Partner with senior management to define the future direction of the assigned account and operations and drive the strategy and execution plan required to achieve it.Anticipate changes and risks in the internal and external business environment and establish appropriate policies from a mid- to long-term perspective.Promote cross-functional collaboration through effective stakeholder management across organizational boundaries.Key Responsibilities Organization and People Management Lead approximately six direct reports and set the overall direction and objectives for an operations organization comprising hundred employees.Drive organization design, workforce and resource planning, talent deployment, performance management and employee development in line with mid- to long-term business plans.Build a strong succession pipeline, including the development of future leaders, to create an organization capable of delivering sustainable results.Foster a safe and healthy working environment while improving employee engagement and organizational performance.Operations and Financial Management Own budget planning, performance monitoring and P&L management across the assigned operations.Continuously drive cost optimization, process improvement and productivity enhancement to improve profitability.Identify new business opportunities and work with internal stakeholders to support account and business growth.Define and implement safety and quality policies and strategies across the assigned sites, leading site-level adoption and continuous improvement.Ensure compliance with applicable laws, internal policies and corporate compliance requirements.Customer and Supplier Management Understand the customer’s business challenges and needs and develop improvement proposals that enhance service levels and customer satisfaction.Partner with the Key Account Management team and relevant functions to support contract renewals and create new business opportunities.Lead supplier strategy and performance management to improve service quality and optimize costs.Requirements Essential At least 7 years of professional experience in the 3PL and/or 4PL industry.At least 5 years of experience leading multiple operations teams.Native-level Japanese and Business-level English language proficiency.Strong knowledge of and hands-on experience in P&L management.Demonstrated leadership capability in managing a large-scale organization.Broad knowledge of talent development, organization development, internal programmes, operating procedures and policies.Preferred Experience in key account management.Project management experience.Experience working in a foreign company or corporate environment.What Success Looks Like Translate strategy into clear, practical action by combining a management-level perspective with a strong understanding of frontline operations.Build trusted relationships with diverse stakeholders and drive transformation across functions.Achieve sustainable operational growth while balancing safety, quality, customer satisfaction and profitability.