Operations Manager (Banking)

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleAt Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.We're looking for an Operations Manager to help steer how we continue to expand and operate in Greece and across the globe. You’ll work on high-impact workstream initiatives throughout the business, using insights to solve challenges, scale processes, and deliver better outcomes for our customers.Watch this video from our team members about what goes into being an Operations Manager at Revolut.Up to shape what's next in finance? Let’s get in touch.What you'll be doingActing as a key stakeholder in Greece while building and optimising scalable processes to continue Revolut's hyper-growthOverseeing first line of defence branch operations, including governance, interactions with regulators, and oversight of BAU operationsProviding adequate oversight and accountability for outsourced functionsExecuting scale operations and collaborating with cross-functional teams (Operations, Finance, Compliance, Marketing, etc.) across global officesMonitoring country-specific risk incidents, conduct issues, and resolutions, liaising with relevant service owners to ensure proper controls are followedIdentifying key product, operational, licensing, and growth opportunities, seeking new features to provide a seamless customer experienceManaging critical vendor relationships and building performance tracking systemsDeveloping strategic supply chain partnerships and negotiating commercial termsCreating and maintaining management information for monitoring of growth metrics, risk incidents, and other branch activitiesCoordinating regulatory inspections, creating and providing necessary materials for regulators and peersWhat you'll need3+ years of experience consulting in a fast-paced environment, or 4+ years of product launch experience in a financial services or tech environmentFluency in English and GreekAt least a 2:1 STEM degree from a top universityTechnological proficiency, with an aptitude for learning new tech and a desire to learn new skillsExperience managing risk, compliance, and outsourcing operationsA solid track record of taking ownership and leading complex projectsThe ability to break complex problems into smaller, achievable tasksNatural curiosity and a willingness to make an impactFamiliarity with large-scale, complex project rolloutsExpertise in product and/or project managementNice to haveExperience setting up operations or a branch in GreeceExperience in salesCoding skills with SQL or PythonAvailability to attend the office in Athens occasionally to meet with stakeholders across the businessBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice