Operations Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to a national brand with more than 2,000 locations in 25 states. The company provides long-term career paths for over 45,000 Associates and is widely recognized for its strong customer loyalty and iconic brand. Waffle House is committed to serving great food and caring for both Customers and Associates, maintaining an always-open presence for early mornings, late nights, and everything in between. With a culture of promoting from within, the organization offers lasting career opportunities in Restaurant Operations and Corporate Support, continuing the mission started by its founders.Role Description The Operations Manager role is a full-time, on-site position located in Pell City, AL. This role oversees daily restaurant operations, including staffing, scheduling, service standards, and adherence to Waffle House policies and procedures. The Operations Manager ensures consistent food quality, safety, and cleanliness, while managing inventory, cash handling, and cost controls to meet performance and profitability goals. This position leads, trains, and coaches Associates, supporting their development and engagement, and addresses customer concerns to maintain a positive guest experience. The Operations Manager collaborates with leadership on local marketing initiatives, implements new operational processes, and monitors metrics to drive continuous improvement.Qualifications Strong leadership and people management skills, including team coaching, performance feedback, and conflict resolution.Operations and restaurant management experience, including scheduling, inventory control, and cost management.Customer service and hospitality skills focused on creating a welcoming, responsive, and consistent guest experience.Organizational and problem-solving skills with the ability to prioritize tasks and make sound decisions in a fast-paced environment.Basic financial acumen, including understanding of sales reports, labor costs, and budgeting.Knowledge of food safety standards and health regulations, with a commitment to maintaining a safe and clean workspace.Effective verbal and written communication skills for interacting with Associates, Customers, and leadership.Prior experience in multi-shift or 24/7 operations is beneficial; background in restaurant or retail management strongly preferred.High school diploma or equivalent required; additional education or management training is an advantage.Ability to work flexible hours, including weekends, holidays, and varied shifts, as required by restaurant operations.