Operations Manager

Houri Hearing UAE is hiring an Operations ManagerHouri Hearing is an established and growing healthcare group with hearing care at its core and a vision that goes beyond it. In the UAE we run a network of clinics alongside a B2B division supplying hearing and medical technology to healthcare providers. Next, the group is expanding.Behind our operation sits a full business: supply chain and imports, inventory, finance and accounting, client care, marketing, branches and B2B. We’re looking for an Operations Manager to oversee day-to-day operations and make sure every part of the business runs on clear, consistent processes as we grow.What you’ll doOperations & process engineeringOversee day-to-day operations across clinics, branches, B2B and support functionsMap, standardize and improve workflows across departmentsWrite SOPs, implement them with the teams, and follow up so they stickTrack operational KPIs and report on performance to managementIdentify gaps and bottlenecks, and step in to cover them when neededCross-department coordinationWork with the stock controller, logistics, procurement and finance teams to tighten processes around imports, inventory and fulfilmentKeep the flow between clinics, B2B, client care and back office smoothAct as the link between departments so things don’t fall between the cracksQuality & complianceRun regular QC checks on client care, branch operations and internal processesFollow up on licensing, registrations, renewals and inspections in line with UAE healthcare and medical device regulationsKeep documentation organized and audit-readyPeople & HR supportSupervise staff day to day: scheduling, attendance and performance follow-upSupport recruitment, onboarding and trainingHelp implement HR policies in line with UAE labour lawGrowthSupport the setup of new branches and business linesBuild processes that scale as the group expandsWhat you bring5+ years in operations, ideally in healthcare, medical devices, distribution or multi-branch retail in the UAEHands-on experience writing and implementing SOPs and process improvementsExposure to both clinic / retail and B2B environments preferredFamiliarity with UAE healthcare regulations (DHA / MOHAP / DOH) and UAE labour law preferredExperience supervising teamsOrganized, detail-oriented and comfortable with numbersVersatile and hands-on: as comfortable on a branch floor as in a spreadsheetExcellent English; Arabic is a plusWhy join usWork closely with top management in a fast-moving, growing groupBroad exposure across clinics, B2B, supply chain and corporate functionsReal room to grow with the group as it expands📍 Dubai, UAE | Full-time | Immediate joiners preferred