Operations Manager

About UsSabah Mansoor Design is a boutique luxury residential interior design firm based in MenloPark, California. We specialize in high-end residential projects and design forever homes for asmall number of families each year, focusing on layered, deeply personal interiors builtaround legacy and family story. We pride ourselves on delivering exceptional design and aseamless client experience, holding ourselves to the standard of the best practices in thecountry. As our firm grows, we are looking for a highly organized and proactive OperationsManager to take ownership of the "behind-the-scenes" business processes that keep ourstudio running smoothly.Role SummaryThe Operations Manager is the administrative backbone of our firm. This is a newly createdrole working directly with our Founder and Principal, where you will have visibility across thewhole business—people, projects, procurement, systems, financial performance, and clientexperience. While the design and project management teams focus on creative concepts,sourcing, and logistics, you will own the business administration, financial tracking, andday-to-day studio operations. You will manage billing, monitor cash flow, optimize ourinternal systems, and handle human resources basics. The ideal candidate is an emotionallyintelligent leader and hyper-organized problem solver who loves numbers, systems, andturning administrative chaos into streamlined processes. For someone who enjoys building,improving, and leading, this is a rare chance to shape the next chapter of an establishedluxury design practice.Key ResponsibilitiesFinancial ManagementManage accounts payable and receivable, keeping a close eye on cash flow andpartnering with the Principal and our bookkeeper on invoicing, project profitability, andforecasting.Track overall firm profitability, operational budgets, billable hours for the design team,and track margins by project, flagging where we are off plan.Liaise directly with our external bookkeeper/CPA to ensure accurate monthly financialreporting, payroll processing, and sales tax compliance.Manage firm expenses, subscriptions, and vendor accounts.Studio Operations & AdministrationRun the day-to-day rhythm of the studio and develop, refine, and enforce StandardOperating Procedures (SOPs) for internal firm management.Administer and maintain the firm's accounting and project management software (e.g.,Studio Designer, Google Workspace, Canva) and lead the adoption of new tools.Oversee basic HR tasks, including onboarding/offboarding employees, managingbenefits administration, processing payroll, and keeping the studio handbook andpolicies current.Manage general office administration, including ordering studio supplies, coordinatingIT/tech support, and ensuring the office environment is organized and professional.Act as the primary, trusted point of contact for non-design client inquiries, ensuringevery client touchpoint reflects the standard of the work.Projects and ProcurementMaintain a clear view of every active project, including schedule, budget status, openitems, and risks.Oversee the procurement pipeline from proposal through order, expediting, receiving,and installation, coordinating with builders, architects, workrooms, and receivers sonothing falls through the cracks.Compensation and benefits

• Base salary of $110,000 - $160,000 commensurate with experience
• 10 days of PTO to start, increasing with tenure
• Paid sick leave and holiday closure between Christmas and New Year's
• Monday–Friday, 9:30 AM–5:30 PM
• Hybrid schedule with Fridays remote; additional flexibility may be considered for the rightcandidate
• Healthcare and 401(k)
• Trade discounts
• Occasional travel for installations, trade shows, and design-week events