Operations Specialist- High-Value Products

Role: Operations Specialist- High-Value ProductsType: Full-time with LancesoftWork Location: Onsite at client's location in Colombo (Uber)About LanceSoft :Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across North America, Europe, Asia, and Australia. Our team of over 5,000 professionals supports 110+ enterprise clients globally, including Fortune companies across various sectors such as Technology, Healthcare, Government, Retail, Telecom, and Financial Services.About the RoleWe are looking for a go-getter with a passion for numbers to join our mobility marketplace team as an Operations Specialist- High-Value Products. You will be responsible for maintaining the health of our marketplace, identifying trends ahead of time, and implementing growth strategies that blend data analysis with creative marketing insights to expand the category. The ideal candidate is self-starting and can bridge global strategy with local nuances, leading the team toward ambitious growth targets with a logical yet empathetic approach to decision-making. Key Responsibilities1. Marketplace Intelligence & ManagementMonitor and manage the daily health of the mobility marketplace.Identify supply-demand imbalances and emerging trends through deep-dive data analysis.Build and maintain automated dashboards to track KPIs.Proactively suggest and implement corrective or preventive actions to ensure marketplace stability.2. Growth Strategy & ExecutionDevelop and own the growth roadmap for your specific category.Apply a "growth mindset" to identify untapped market opportunities and user segments.Translate data insights into actionable experiments to drive category expansion.3. Cross-Functional LeadershipCollaborate with marketing teams to design campaigns that resonate with the local user base while maintaining brand standards.Act as a key liaison between local operations and global product/strategy teams.Serve as a team player who can lead and inspire peers toward common goals.4. Logical & Nuanced Decision MakingMake number-driven decisions while considering "on-ground" realities (traffic patterns, local regulations, driver sentiment).Communicate complex data findings and operational needs clearly to stakeholders at all levels.Operate as a self-starter who can take a project from an idea to full execution with minimal supervision.Qualifications & RequirementsEducation: Bachelor’s Degree in Business, Finance, Engineering, Economics, or a related field.

Technical Skills

Advanced Google Sheets and preferably knowledge in SQL.Experience: 3-4 years of experience in a data-driven operations role, preferably within a marketplace or tech-enabled environment.Marketing Knowledge: Knowledge of digital marketing platforms is an added advantage.The Ideal CandidateAnalytical + Creative: You can build a SQL query in the morning and brainstorm a creative marketing hook in the afternoon.Number-Driven: You don't make guesses; you make informed hypotheses based on data.Executor: You have a bias for action and a track record of finishing what you start.Collaborator: You enjoy working with diverse teams and can navigate the complexities of a global organization.