Phone Banker (Customer Experience)

Job summary:Assists internal and external clients in their loan and deposit-related inquiries, requests, complaints through any CX channels in accordance with the established Bank policies and government regulations within the required turnaround time. This is being performed across multiple communication channels, including phone, email, chat, and other digital platforms. The role is designed to be universal, allowing the associate to provide seamless support regardless of the channel, while maintaining high levels of customer satisfaction.

Qualifications

• Bachelor’s Degree
• At least 6 months experience in service-oriented industry
• Optional: With sales experience