Pre-Arrival Coordinator

The RoosterThe Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos. We are working towards a distinctive vision to make The Rooster one of the most unique international destinations.We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle. We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self- love, tranquility, happiness and mind, body & spirit stimulations. The RoleThe Rooster is a holistic hospitality destination dedicated to nurturing mind, body, and spirit. Rooted in authenticity, sustainability, and meaningful human connection, The Rooster offers a refined yet soulful guest experience.We are seeking to recruit for Season 2027 passionate, hardworking, guest-focused, and enthusiastic individuals who thrive in a collaborative environment and are committed to delivering thoughtful, personalized services.The Pre-Arrival Concierge Coordinator will support our guests by ensuring that every detail of their stay is arranged prior to arrival. Your contribution will be essential in delivering a seamless and personalised experience that reflects our philosophy. The role will report to the Reservations & Sales Manager, will be based in Athens and may require travelling occasionally to Antiparos island per business needs To be successful in this role you will have:· Manage all pre-arrival communication and arrangements for guests· Coordinate dining reservations, transportation, activities and internal resort reservations. · Ensure all guest profiles, preferences, special requests and special occasions are updated accurately in Opera PMS.· Anticipate guest needs and prepare tailored itineraries before arrival.· Provide accurate information about resort facilities, services, and experiences.· Support and collaborate with the Front Office, Food & Beverage, Culinary and HOH teams based in Antiparos· Handle guest enquiries with professionalism and discretion.· Support the Front Office and Concierge team at Antiparos in delivering exceptional guest experiences. Promote the property's services and experiences, including transfers, private dining, excursions, spa treatments, and other available services.Address guest feedback promptly and escalate when necessary.

Requirements

Degree or diploma in Hospitality Management or related field A minimum of 2-3 years of experience in a Front Office, Concierge, or Reservations role within a luxury hospitality environmentFluency / excellence in English (spoken and written)Knowledge of additional languages (e.g. Greek, French, Italian, German, Spanish) is a strong advantageKnowledge of OPERA PMS is preferableProficiency in MS Office applicationsAvailability to work on shifts and weekendsExperience in personalized guest services and concierge operationsStrong organizational skills and attention to detail.Excellent communication and interpersonal skillsTeam player, solution-oriented, proactive, and adaptableHighly organized, able to multitask in a fast-paced environmentPolished, tactful, and professional presence

Benefits

Competitive salary & benefits Hybrid working scheduleLong term careerOngoing training opportunities