Presales Engineer

Company Description Tech Fortress is a specialized provider of Information Security, IT Managed Services, and SaaS solutions, focused on protecting organizations from evolving cyber threats. The company helps businesses safeguard data, emails, and critical information against hacker attacks, malware, and ransomware. Tech Fortress emphasizes proactive security strategies, ensuring clients are prepared for potential incidents rather than reacting after the fact. By offering comprehensive, tailored services, the company aims to strengthen organizational resilience and trust in their technology environment.Role Description This is a full-time, on-site Presales Engineer role based in Dubai, United Arab Emirates. The Presales Engineer will work closely with the sales team to understand customer requirements, design suitable technical solutions, and deliver product demonstrations and presentations to prospective clients. The role involves preparing proposals and technical documentation, conducting solution assessments, and supporting integration and deployment planning. The Presales Engineer will collaborate with technical support and security teams to address customer inquiries, perform proof-of-concept activities, and ensure proposed solutions align with best practices in information security. Day-to-day activities also include maintaining up-to-date knowledge of Tech Fortress offerings, market trends, and competitor solutions to effectively position the company’s services.Qualifications Strong presales and sales skills, including requirements gathering, solution design, and customer presentations.Proficiency in technical support and troubleshooting within IT infrastructure and managed services environments.Experience with system and application integration, including working with APIs, cloud platforms, and SaaS solutions.Solid understanding of security principles and technologies, such as firewalls, endpoint protection, email security, and threat detection.Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.Strong analytical and problem-solving skills, with attention to detail and solution-focused mindset.Previous experience in information security, IT managed services, or similar technology domains is highly beneficial.Comfort working in a client-facing role, with strong presentation and negotiation skills.Fluency in English; additional language skills relevant to the region are an advantage.