Program Management Lead Analyst - (change Management)

INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.About Evernorth Health Services:Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.About Cigna:The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.Executive Communication Specialist - Lead Analyst Executive Communications | Change & Adoption | AI-Enabled Delivery Position Overview This role shapes complex business, operational, and transformation priorities into clear executive narratives, high-impact presentations, and communication strategies that enable faster decisions and stronger alignment. The individual will partner closely with senior leaders and cross-functional teams to deliver business reviews, strategic updates, leadership communications, and change narratives for high-visibility initiatives. The role combines executive storytelling, visual communication, change management, and disciplined delivery. It uses generative AI and modern design tools to rapidly synthesize information, create sharp audience-specific content, improve quality, and shorten turnaround time. Success requires strong judgment, agility, attention to detail, and the ability to drive adoption while managing multiple priorities in a fast-moving environment. About Evernorth Digital Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care, and our teams are united by a shared responsibility to improve health and vitality. Evernorth Digital brings together specialized disciplines to imagine, plan, design, build, deploy, measure, and optimize end-to-end experiences across our health services portfolio. The Enterprise Design Platform team establishes design-system practices, standards, tools, and reusable patterns that improve consistency, efficiency, and quality across digital products. Roles and Responsibilities Partner with senior leaders to shape executive presentations, business reviews, strategic updates, and narratives aligned to enterprise priorities. Distill complex business, operational, technical, and transformation information into concise stories with a clear decision or action. Create high-impact presentations, infographics, frameworks, process flows, and visual narratives that align stakeholders and accelerate action. Use generative AI to accelerate research, synthesis, drafting, visualization, and presentation production while maintaining strong quality controls. Lead change communication and adoption for priority initiatives, including audience segmentation, stakeholder engagement, readiness, leader toolkits, and reinforcement. Apply program-management discipline to plan deliverables, manage dependencies, track milestones, surface risks, and maintain alignment. Collaborate across functions to clarify requirements, challenge assumptions, sharpen messages, and ensure consistent execution. Operate with speed and agility, incorporate feedback quickly, and confidently present recommendations to senior leadership. Qualifications Required Experience Experience supporting C-suite executives, business leaders, or enterprise leadership teams in high-visibility environments. Background in management consulting, strategy, executive communications, marketing, user experience, corporate communications, or transformation. Experience developing board or executive presentations, business reviews, strategic roadmaps, transformation communications, and organizational narratives. Demonstrated experience supporting change management and adoption for enterprise initiatives, including stakeholder engagement and communication planning. Advanced capability in Microsoft PowerPoint, business storytelling, information design, data visualization, and executive communication. Proficiency with modern design and collaboration tools such as Figma, Adobe Express, Canva, Miro, and related platforms. Practical experience using generative AI tools for research, synthesis, content development, visual ideation, and productivity. Experience working effectively within large, global, matrixed organizations. Other Qualifications 6+ years of experience in executive communications, presentation consulting, business storytelling, graphic design, strategy, or a related discipline. Advanced expertise in Microsoft PowerPoint and the development of polished, executive-ready presentations. Strong proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign. Demonstrated ability to deliver high-quality work with quick turnaround under aggressive timelines. Exceptional written, verbal, visual, and interpersonal communication skills. Strong judgment, attention to detail, and ability to adapt quickly to changing priorities. Experience using generative AI and AI-powered tools responsibly to improve speed, creativity, consistency, and delivery quality. Program management experience is preferred, including planning, milestone tracking, risk management, and cross-functional coordination. Change-management certification or experience with structured adoption approaches is preferred. Critical Competencies Must Have Preferred

• Executive storytelling and narrative development
• Program management and delivery discipline
• Strategic communication and executive presence
• Information design and data visualization
• Presentation design and visual communication
• Advanced creative and design-tool capability
• Change communication and adoption
• Experience in global, matrixed environments
• Generative AI fluency and prompt engineering
• Stakeholder management and influence
• Business judgment and structured problem solving
• Agility, prioritization, and quality delivery Required Education Bachelor's degree in Business, Communications, Design, Marketing, Journalism, or a related field. Location & Hours of Work Full-time position, working 40 hours per week, with expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, in a hybrid working model: 3 days work from office and 2 days work from home. Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform, and advance both internal practices and external work with diverse client populations.