Quality Assurance/Quality Management (QA/QM) Manager

Quality Assurance/Quality Management (QA/QM) Manager / Full-Time / Hybrid / Middletown, PABecome a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!The Position:Position Title: Quality Assurance/Quality Management (QA/QM) Manager

Location: Hybrid; Remote Off-Site and On-Site in Middletown, PADuration: 12-24+ Month ProjectNote: Hybrid work environment is primarily remote off-site with on-site expected to be several days per month, as required.Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.We are seeking a Quality Assurance/Quality Management (QA/QM) Manager to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department to lead practical improvements to existing testing oversight and delivery practices.

The QA/QM Manager will assess current approaches, guide staff through appropriate change, strengthen risk-based and agile testing practices, and recommend a sustainable operating model across enterprise initiatives, smaller projects, and operational support changes.Our Quality Assurance/Quality Management (QA/QM) Manager will perform the following duties:- Lead and oversee enterprise-wide Quality Management (QM) activities across multiple IT projects, programs, and applications, ensuring consistent quality standards and successful delivery.- Assess current QA/QM practices and recommend a proportionate future operating model, including reusable standards, roles, workflows, and a realistic improvement roadmap.- Develop, implement, and enforce enterprise Quality Assurance and Quality Control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).- Lead, coach, and develop QM staff with varying experience levels; involve them in improvement decisions, establish clear accountability, and support adoptions of new working practices.- Define QM involvement and testing ownership for large enterprise projects, smaller functional efforts, and operational support changes, including when QM executes testing and when delivery teams or vendors execute testing under QM oversight.- Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements-to-test traceability, and release readiness assessments. Directly support testing where risk, skills, and capacity justify it.- Guide Quality Management governance and support for enterprise transformation initiatives, business critical and business critical applications.- Review third party test strategies, plans, execution results, deliverables, and contractual quality commitments to ensure compliance with PTC standards.- Identify and pilot practical test automation opportunities, prioritizing repeatable regression and high-value manual works, with clear ownership for script maintenance.- Evaluate targeted use of AI-assisted testing and documentation automation, with human review, traceability, information security, and measurable benefits.- Use Azure DevOps (ADO) and available reporting tools to establish a manageable baseline of test coverage, defects, delivery risk capacity, and improvement outcomes.- Identify, assess, communicate, and escalate quality risks, testing constraints, resource challenges, and delivery issues, recommending appropriate corrective actions.- Simplify and improve test strategies, plans, requirements traceability, evidence, RACI assignments, and readiness reporting so documentation supports decisions without unnecessary overhead.- Promote risk-based testing, early quality involvement, root cause analysis, and production-defect feedback to strengthen regression coverage and reduce recurring issues.- Collaborate with project managers, PMO, Development, Business Enterprise Architecture, vendors, and Managed Services teams to agree on practical testing boundaries, priorities, and accountability.- Oversee testing resource planning, workload management, capacity forecasting, and staffing needs to support project priorities and improve team effectiveness.- Support the transition of completed projects into operational support by defining testing handoff requirements, automation maintenance responsibilities, and ongoing quality governance.- Drive continuous improvement initiatives to standardize processes, eliminate inefficiencies, reduce testing costs, improve automation adoption, and strengthen overall software delivery quality.- Communicate clear, concise quality risks, progress, recommendations, and tradeoffs t technical and nontechnical stakeholders and leadership.- Ensure compliance with PTC Quality Management processes, PMO guidelines, organizational policies, and applicable governance requirements.The Skills and Experience:- 5+ Years: Experience as a Quality Assurance/Quality Management (QA/QM) Lead or Manager- Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration- Proven leadership of QA functions across multiple initiatives, with successful examples of practical process improvement and change adoption- Hands-on experience with test strategy, test design, test execution, defect management, requirements traceability, risk-based coverage, and release-readiness decisions- Demonstrated ability to coach, manage, and develop staff, build trust, clarify accountability, and lead change collaboratively- Strong working knowledge of SDLC, STLC, Agile, Scrum, Waterfall, hybrid delivery methodologies, with the ability to tailor QA involvement to delivery risk and work type- Experience supporting complex enterprise application projects, integrations, or comparative multi-team initiatives- Experience managing competing priorities, staff capacity, work allocation, and realistic improvement plans- Working proficiency of Microsoft Azure DevOps (ADO) testing workflows, traceability, defects, and reporting- Strong analytical judgement, root-cause problem-solving, organizational, stakeholder management, and decision-making skills- Effective communication with technical teams, business partners, vendors, and leadership; ability to explain testing risks and tradeoffs early- Ability to independently manage competing priorities, drive organizational change, and deliver measurable process improvements in a fast-paced enterprise environment with a clear transition planAdditional beneficial skills include experience with the following;- Experience assessing testing maturity or establishing fit-for-purpose shared QA practices- Familiarity with TMMI, CMMI, or other quality frameworks- Experience implementing continuous testing or advanced risk-based test management- Experience with SAP, ServiceNow, or other large enterprise applications- Experience with Tricentis TOSCA, ServiceNow Automated Test Framework (ATF), Browser Stack, and/or performance testing tools- ServiceNow ITSM and Managed Services Provider (MSP) coordination- Cloud-based enterprise applications, Microsoft Dynamics, ArcGIS, OnBase, and SmartDocs- Microsoft Teams, SharePoint, and Power BI- PMP, ISTQB Advanced Test Management, CSM, ITIL, and/or Lean Six Sigma CertificationsThe Company:The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.The Perks:- Excellent Market Salary- Competitive Benefits- Paid Holidays and Vacation- Positive Work-Life BalanceThe Location:Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.Contact Us Today!