Restaurant Operations Manager

We are seeking an experienced and passionate Restaurant Operations Manager to lead the daily operations of our All Day Dining Restaurant with a contemporary European concept. The successful candidate will be responsible for delivering exceptional guest experiences, driving operational excellence, maximizing financial performance, and leading a high-performing team while maintaining the highest standards of service, quality, and brand compliance.Key ResponsibilitiesOperational ExcellenceOversee the day-to-day operations of the restaurant, ensuring smooth and efficient service during breakfast, lunch, dinner, and special events.Ensure all operating procedures, service standards, and quality guidelines are consistently implemented.Monitor guest satisfaction and take proactive measures to resolve concerns and enhance the dining experience.Maintain exceptional cleanliness, hygiene, and food safety standards throughout the outlet.Collaborate closely with the culinary team to ensure menu quality, presentation, and consistency.Guest ExperienceAct as the face of the restaurant and maintain a visible presence during service periods.Build and maintain strong relationships with guests, ensuring personalized and memorable dining experiences.Handle guest feedback professionally and implement corrective actions when required.Drive guest engagement initiatives and loyalty-building activities.Leadership & Team DevelopmentLead, coach, and motivate the restaurant team to achieve service excellence.Conduct regular training sessions focused on service standards, product knowledge, upselling, and guest engagement.Foster a culture of teamwork, accountability, and continuous improvement.Manage performance evaluations, succession planning, and career development initiatives.Ensure compliance with grooming, appearance, and behavioral standards.Financial ManagementAchieve departmental revenue, profit, and cost-control objectives.Analyze financial reports, including sales performance, payroll, labor cost, and operating expenses.Drive revenue through effective upselling, promotional activities, and guest retention strategies.Monitor inventory levels, control wastage, and manage operating supplies effectively.Participate in budget preparation and forecasting processes.Quality & ComplianceEnsure compliance with company policies, local regulations, and health and safety requirements.Maintain accurate records and documentation related to operations and audits.Support internal and external quality assessments and implement action plans where necessary.Uphold luxury hospitality standards and ensure service delivery aligns with brand expectations.Marketing & Business DevelopmentSupport the development and execution of restaurant promotions, seasonal menus, and special events.Collaborate with Marketing and Revenue teams to enhance outlet visibility and drive business growth.Analyze market trends, competitor activities, and guest preferences to identify opportunities.RequirementsDegree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.Minimum 5 years of leadership experience in restaurant operations, preferably within luxury hotels or upscale standalone restaurants.Proven experience managing an All Day Dining Restaurant with a European or international dining concept.Strong understanding of restaurant financials, budgeting, labor management, and cost control.Excellent leadership, communication, and interpersonal skills.Strong guest engagement and problem-solving abilities.Experience in luxury hospitality environments is highly preferred.Forbes Travel Guide, LQA, or similar luxury service standards experience is advantageous.Ability to work in a fast-paced, high-volume environment while maintaining exceptional service standards.Key CompetenciesLeadership & Team DevelopmentGuest Experience ManagementFinancial AcumenOperational ExcellenceStrategic ThinkingCommunication SkillsDecision MakingQuality FocusResults OrientationAdaptability & Innovation