Retail Operations Manager

Company Description Lvra Global is a lead generation and appointment-setting agency that helps businesses scale revenue and optimize their sales pipeline through proven and tailored strategies. The team partners with companies across industries, delivering high-quality B2B leads, outbound outreach, and full-cycle appointment setting. Lvra offers services such as lead research, email and LinkedIn outreach, influencer engagement, and customized appointment-setting solutions that drive measurable growth. With clients ranging from fast-growing startups to established enterprises worldwide, Lvra focuses on improving sales efficiency, revenue predictability, and building long-term, results-driven partnerships.Role Description We are looking for a highly organised and customer-focused Retail Operations Manager with a passion for fashion, design, and craftsmanship, full-time, on-site role based in Colombo 03. The Retail Operations Manager will oversee daily showroom operations, customer service, order processing, production coordination, inventory management, and retail partner relationships. The role also involves coordinating with suppliers, monitoring sales performance, and supporting online brand activities to ensure smooth business operations and an excellent customer experience.QualificationsMinimum 3–5 years of experience in retail operations, showroom management, or a customer-facing sales role, preferably in fashion, jewellery, lifestyle, or design-led retail.Proven experience in inventory management, stock control, stock reconciliation, and retail partner coordination.Strong understanding of order processing, invoicing, and production coordination.Experience managing customer orders from initial enquiry through to delivery.Ability to monitor sales performance and maintain accurate product and stock records.Experience coordinating with suppliers and managing delivery schedules and payment documentation.Proficiency in MS Excel, Google Sheets, and internal invoicing or inventory management systems.Excellent written and spoken English, with strong customer service and communication skills.Highly organised, detail-oriented, and capable of managing multiple priorities independently.A proactive and self-motivated individual with strong ownership and problem-solving skills.A genuine passion for fashion, jewellery, design, and craftsmanship.