Salon Office Operation Manager

We Are Hiring – Salon Operations Manager

Location: Dubai, United Arab Emirates

Employment Type: Full-Time | On-SiteIndustry: Beauty, Wellness & Salon Services

Company: Sister Company of SRJ REAL ESTATE L.L.C.Company DescriptionSRJ REAL ESTATE L.L.C. is a Dubai-based organization specializing in real estate investment, property advisory, and premium asset acquisition across the UAE.As part of our business diversification and expansion, our sister company operating in the beauty and wellness industry in Dubai is seeking an experienced and highly organized Salon Operations Manager to oversee daily salon operations, administrative functions, staff performance, and customer service excellence.Our salon is committed to delivering premium beauty and wellness services, maintaining high professional standards, and creating an exceptional customer experience.Role DescriptionWe are looking for a dynamic, experienced, and customer-focused Salon Operations Manager for our salon business in Dubai.The successful candidate will be responsible for managing the salon's day-to-day operations, supervising beauty professionals and administrative staff, maintaining service quality, managing appointments and inventory, monitoring sales performance, and ensuring smooth business operations.The role requires strong leadership, organizational, financial, and customer service skills, with the ability to improve operational efficiency, increase customer satisfaction, and support salon revenue growth.Key Responsibilities1.

Salon Operations ManagementOversee daily salon operations to ensure smooth and efficient service delivery.Manage salon opening and closing procedures, cleanliness, presentation, and operational readiness.Coordinate appointment scheduling, walk-in clients, service allocation, and staff availability.Ensure efficient utilization of salon facilities, equipment, and resources.Implement standard operating procedures (SOPs) to maintain service consistency and operational excellence.2. Staff Supervision & Team ManagementSupervise hairstylists, beauticians, nail technicians, makeup artists, massage therapists, receptionists, and support staff.Prepare staff duty rosters, shift schedules, attendance records, and leave plans.Monitor employee productivity, professionalism, grooming, and service quality.Coordinate staff training, performance reviews, and skills development.Support recruitment, onboarding, and employee retention initiatives.Maintain a positive, professional, and collaborative working environment.3. Customer Service & Client Relationship ManagementMaintain exceptional customer service standards across all salon departments.Handle customer inquiries, appointments, complaints, and service-related concerns professionally.Build long-term relationships with clients and encourage repeat bookings.Monitor customer satisfaction, feedback, and online reviews.Introduce client loyalty programs, promotional packages, and customer retention initiatives.Ensure personalized service delivery and a welcoming salon atmosphere.4. Sales, Revenue & Financial AdministrationMonitor daily salon sales, service revenue, and retail product sales.Manage billing, payment collection, POS transactions, and daily cash reconciliation.Prepare daily, weekly, and monthly operational and sales reports.Track operating expenses, petty cash, inventory costs, and vendor payments.Support management in setting monthly revenue targets and controlling operational expenditure.Identify opportunities to improve profitability through upselling, service packages, and effective cost management.5. Inventory, Procurement & Vendor ManagementMaintain adequate stock levels of beauty products, salon consumables, equipment, and cleaning supplies.Monitor product usage, stock movement, expiry dates, and wastage.Coordinate purchases, supplier quotations, deliveries, and vendor payments.Conduct regular stock checks and maintain inventory records.Build professional relationships with product suppliers, equipment maintenance providers, and other service vendors.6. Health, Safety, Hygiene & ComplianceEnsure compliance with applicable Dubai Municipality requirements and salon health, safety, and hygiene regulations.Maintain cleanliness, equipment sterilization, disinfection, and sanitation standards.Ensure appropriate handling and storage of beauty products, cosmetics, chemicals, and salon equipment.Monitor employee hygiene, grooming, and workplace safety practices.Maintain relevant salon permits, inspection records, and operational documentation in coordination with management.Ensure staff follow approved safety procedures and salon service protocols.7. Marketing & Business Development SupportCoordinate with the marketing team to promote salon services, packages, and seasonal offers.Support social media campaigns, online promotions, and client engagement activities.Monitor customer booking trends and identify opportunities to increase salon revenue.Assist with promotional events, product launches, and special beauty service packages.Analyze customer feedback and competitor offerings to improve salon services.8. Administrative Management & ReportingMaintain accurate employee, customer, booking, inventory, and operational records.Monitor appointment management software and ensure data accuracy.Prepare operational performance reports for senior management.Coordinate with HR, finance, and management regarding staffing, payroll inputs, expenses, and operational requirements.Recommend improvements in salon workflows, service standards, and customer experience.Qualifications & RequirementsBachelor's degree or diploma in Business Administration, Hospitality Management, Beauty & Salon Management, or a related discipline is preferred.Minimum 3–5 years of relevant experience in salon management, beauty and wellness operations, or a similar service-oriented business.Previous experience managing a beauty salon in Dubai or the UAE is highly preferred.Strong understanding of salon operations, appointment scheduling, staff management, and customer service.Knowledge of beauty services, salon products, inventory management, and industry best practices.Experience using salon booking software, POS systems, Microsoft Office, and reporting tools.Basic knowledge of budgeting, expense management, sales reporting, and revenue monitoring.Familiarity with Dubai Municipality salon hygiene and operational requirements.Excellent leadership, problem-solving, communication, and organizational skills.Ability to manage multiple priorities in a fast-paced, customer-focused environment.Proficiency in English is required; Arabic, Russian, or other languages are an advantage.What We OfferCompetitive salary based on qualifications and experience.UAE employment visa and benefits in accordance with applicable UAE Labour Law.Professional and supportive working environment.Career development and advancement opportunities.Opportunity to contribute to the growth and expansion of our beauty and wellness business in Dubai.How to ApplyInterested candidates with relevant salon management experience are invited to submit their updated CV.Email: hr@srjdigitalsolutions.com

Job Title: Salon Operations Manager

Location: Dubai, UAEPlease mention "Application – Salon Operations Manager" in the email subject line.Join our growing beauty and wellness business and play a key role in delivering exceptional salon services, operational excellence, and outstanding customer experiences in Dubai.