Senior Logistics Operations Manager
PROVEN · Dubai, United Arab Emirates
Tailor my CV for this job — freeABOUT THE JOBPosition Title: Senior Logistics Operations Manager
We foster a collaborative and inclusive work environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we take pride in being a trusted long-term partner in driving success for both our clients and our people.ABOUT THE ROLEThe Senior Logistics Operations Manager will be responsible for leading and optimizing last-mile delivery operations, managing large delivery workforces, ensuring client service levels, improving operational productivity, and controlling operating costs. The role requires a hands-on leader with strong analytical and commercial capabilities to enhance service quality, workforce efficiency, client satisfaction, and profitability.KEY RESPONSIBILITIESOversee daily last-mile delivery operations across multiple client locations, ensuring efficient service delivery and compliance with contractual requirements.Lead delivery associates, supervisors, and logistics coordinators, ensuring effective workforce planning, scheduling, and deployment.Coordinate with HR and recruitment teams to support workforce onboarding, mobilization, replacement, and manpower requirements.Monitor operational KPIs, including rider productivity, attendance, workforce utilization, on-time delivery, and client SLA compliance.Manage client relationships, conduct operational reviews, and resolve service disruptions and escalations through root-cause analysis and corrective actions.Develop and maintain performance dashboards, operational reports, and tracking systems to support data-driven decisions.Monitor operating costs, workforce utilization, and contract profitability, identifying opportunities to improve productivity and margins.Coordinate with finance and commercial teams on operational budgeting, forecasting, client billing, and new contract planning.Establish standard operating procedures, performance management processes, and continuous improvement initiatives.Support the mobilization of new client contracts and operational expansion while maintaining service quality.REQUIREMENTSEducation / QualificationBachelor's degree in Logistics, Supply Chain Management, Engineering, Business Administration, or a related field.Postgraduate qualifications in Operations, Supply Chain, or Management are advantageous.Experience5–8 years of relevant experience in logistics, last-mile delivery, or delivery workforce operations.At least 2–3 years in a managerial or senior supervisory position.Demonstrated experience managing large delivery teams, preferably 200+ riders.Strong experience in manpower planning, workforce deployment, scheduling, and performance management.Experience overseeing multiple operational locations or client accounts.Proven ability to manage client relationships, maintain SLAs, and resolve operational escalations.Experience in operational cost control, budgeting, and contract profitability.Previous experience in the UAE last-mile delivery industry is strongly preferred.Experience with third-party logistics, e-commerce, quick-commerce, or food delivery operations is an advantage.Technical & Analytical SkillsAdvanced proficiency in Microsoft Excel or Google Sheets.Strong understanding of operational KPIs, performance dashboards, and reporting systems.Experience with Power BI, Looker Studio, or similar reporting platforms is an advantage.Familiarity with delivery management systems and workforce scheduling tools.Strong analytical skills, including root-cause analysis, operational forecasting, and performance improvement.Skills & AttributesStrong leadership and people management skills, with the ability to lead large, diverse teams.Excellent organizational, workforce planning, and problem-solving abilities.Strong client relationship management and stakeholder communication skills.Commercial awareness and the ability to balance service quality with cost efficiency.Ability to manage multiple client requirements in a fast-paced, high-volume operational environment.Proactive approach to process improvement, operational challenges, and business growth.