Service Operations Lead (HVAC)

Service Operation Manager is responsible for developing program and schedule for service fulfilmentteam to meet service projects. This role demands a hybrid approach: providing senior-level technicalleadership, mentoring field engineers and technicians to ensure energy-efficient and high-qualityproject delivery, and manage budgets design when necessary.Responsibilities

• Manages day-to-day field service technician activities involving installation, modification,and repair of equipment and systems.
• Supervise, schedule, and mentor a team of Service Team Leader and Project Engineers.Provide advanced hands-on troubleshooting and diagnostics for complex on-site issues.
• Ensure all operations adhere to local safety regulations, environmental standards, andcertifications by driving the adoption of energy-efficient technologies.
• Ensure maintenance contracts for service are fulfilled and appropriate documentation andrecords are kept.
• Provides necessary management information reports to Service Leaders to maximize Serviceperformance levels and support the growth plans.
• Administers, implements, and supervises the service fulfillment processes in its goal ofoperational excellence.
• Monitors service personnel effectiveness and efficiency in relation to customer service andoperating plan goals.Requirements
• Diploma/Bachelor degree in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering
• 5+ years of related role in HVAC industry, preferably on same role
• Having experiences of multiple HVAC products (chiller, airside, unitary)
• Deep familiarity with building management systems (BMS), computer-aided maintenancesoftware, reading schematics, and mechanical codes.
• Strong analytical problem-solving mindset, exceptional project management capabilities,and clear communication skills for stakeholder management.
• Having active HVAC license will be a plusLeadership Competencies:
• Passion for leading the changes: Strong desire to challenge the status quo, develop newapproaches, make continuous improvement, and inspire/encourage others to do the same topromote changes in terms of Strategy, Business Model, Organization, People, Process, Tools, etc.,with the aim to stay competitive for sustainable growth.
• Open minded learning agility: Strong professional knowledge and skill sets with agility to learnthings fast, deal with ambiguity, open to feedback and go beyond boundaries.
• Execution for driving results: Set strategy and build capability foundations to deliver premierperformance, including organization, people and process by working on great details and engagingour employees with the clarity of accountability and responsibility.
• Include and uplift one another: Embrace differences and value the opinions and contributions ofeach person and work collaboratively to magnify impact.
• Do what’s right, always: Demonstrate integrity and ethical behaviour and have the courage tospeak up for what is right.