Store Assistant

Role PurposeTo deliver an outstanding customer experience on the shop floor, driving sales through product knowledge and friendly, proactive service, while maintaining high standards of visual merchandising, stock replenishment and store presentation.The Store Assistant is the face of our brands in store, representing Trailberg, Lorenzo and the wider Rosso & Azzurro group to every customer who walks through the door.Key ResponsibilitiesCustomer Service & SalesGreet and engage customers in a warm, approachable and professional manner.Use product knowledge to help customers find the right products and sizes.Drive sales through recommendations, add-on sales and promoting current campaigns.Process sales, returns and exchanges accurately through the till system.Handle customer queries and complaints calmly, escalating where appropriate.Promote loyalty sign-ups, online ordering and click & collect services where available.Stock & ReplenishmentReceive, check and process deliveries in line with company procedures.Replenish the shop floor throughout the day to maintain full size runs.Keep the stockroom tidy, organised and correctly labelled.Support stock counts, transfers and markdown activity.Report damaged, faulty or missing stock to the management team.Visual Merchandising & StandardsMaintain the shop floor, fitting rooms and till point to a high standard.Implement visual merchandising guidelines and campaign changes.Ensure pricing, signage and security tagging are accurate and in place.Support opening and closing routines as directed by the management team.Compliance & Health & SafetyFollow all company policies and procedures, including cash handling and till procedures.Support loss prevention and store security procedures.Report accidents, incidents and security concerns promptly.Follow health and safety and manual handling requirements.Decision-Making AuthorityThe Store Assistant has authority to:Assist customers with purchases, returns and exchanges within company policy.Prioritise shop floor and replenishment tasks during their shift.Resolve routine customer queries.Escalate complaints, refunds outside policy or security concerns to the Store Supervisor or management team.Experience & QualificationsEssentialCustomer-facing experience in retail, hospitality or a similar environment, or a genuine passion for customer service.Good communication skills and a friendly, confident manner.Ability to work flexibly, including weekends, evenings and peak trading periods.DesirableExperience in fashion, footwear, outdoor or streetwear retail.Experience using till / EPOS systems.Interest in our brands and the wider fashion market.Knowledge & SkillsCustomer service and selling techniques.Basic till and cash handling.Product and brand knowledge.Visual merchandising standards.Stock handling and replenishment.Strong communication and interpersonal skills.Ability to work as part of a team.Personal AttributesPositive and enthusiastic attitude.Friendly and approachable.Reliable and trustworthy.Well presented.Team-oriented.Adaptable and flexible.Proactive and self-motivated.Passionate about fashion and our brands.Key CompetenciesCustomer FocusCommunicationTeamworkAttention to DetailSales AwarenessReliabilityAdaptabilityAccountabilityCompany Values & Behavioural ExpectationsThe postholder is expected to:Demonstrate professionalism and integrity at all times.Promote teamwork, inclusion and respect.Take ownership of their responsibilities.Support colleagues and contribute positively to team performance.Represent the company professionally.Follow company policies, procedures and values.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift and move stock safely, including manual handling.Ability to work flexible hours, including weekends, evenings and peak trading periods.