Supervisor de operaciones

🔎 JOB OPPORTUNITY | NAIROBI, KENYA | OPERATIONS SUPERVORAre you a passionate leader who thrives in fast-paced environments and is committed to delivering exceptional customer experiences? We are looking for an Operations Supervisor to join our team in Nairobi, Kenya and lead a high-performing customer service operation for one of our exclusive brand partners.📍 Location: Nairobi, Kenya (On-site)⏰ Schedule: Full-timeWhat you'll do:✅ Lead, coach, and develop a team of 12-18 customer service professionals✅ Drive performance, engagement, and accountability within the team✅ Ensure service level, quality, and staffing goals are consistently achieved✅ Foster a culture of continuous improvement and operational excellence✅ Provide ongoing performance feedback, coaching, and recognition✅ Collaborate with Quality, Training, Recruiting, and other departments to implement best practices✅ Monitor and improve customer experience and team performance metrics✅ Act as a trusted partner for clients by demonstrating strong operational knowledge and commitmentWhat we're looking for:✔ Previous leadership experience managing customer service or operations teams✔ Strong communication skills, both written and verbal✔ Ability to motivate, coach, and inspire high-performing teams✔ Excellent organizational and problem-solving skills✔ Experience working in fast-paced, high-pressure environments✔ Positive, solution-oriented mindset with adaptability to change✔ Strong accountability and decision-making skills✔ Contact center experience is highly preferredWe’d love to meet professionals who:🌟 Are passionate about delivering world-class customer service🌟 Lead with integrity, positivity, and professionalism🌟 Enjoy solving challenges and driving results🌟 Collaborate effectively with diverse teams🌟 Are committed to continuous personal and professional growthIf you're ready to take the next step in your leadership career and make a meaningful impact, we'd love to hear from you!