Telecom Engineer II – Avaya Voice

Keep a 24x7 contact centre talking. Own the voice platform behind it.We are hiring a Telecom Engineer for a leading US-based financial services company. You will support and maintain a complex enterprise telecom environment that runs a 24x7 call centre and internal voice services. The work spans Avaya administration, performance monitoring, production troubleshooting, design and automation.Why this role stands outEnd-to-end ownership of an enterprise Avaya estate: CM, Session Manager, IVR, CMS, dialer and recordingEngineering, not just support: architecture reviews, design, diagrams and project implementationAutomation is part of the job, with Ansible, Python and GitLabDirect work with vendors and project managers on business initiativesShift and work modeUS shift, aligned to Pacific Time (approx. 9:30 PM to 6:30 AM IST)Full-time, work from officeOn-call rotationWhat you will doSupport the telecom environment: Avaya Communication Manager and Session Managers, circuits, IVR, CMS, predictive dialer, call recording, and corporate voice and data hardware and softwareInstall and configure telecom equipment; repair, reconfigure and test as neededRun daily, weekly and monthly health checks to find and fix issues before they hit serviceMonitor equipment, report performance issues and outages, and assess workload and capacityAutomate tasks with Ansible, Python and GitLabCarry out architecture reviews of new and existing telecom products and share technical analysisHandle adds, moves and changes, and remove leavers from systemsPatch and back up all telecom systemsKeep documentation, topology, equipment and circuit inventory currentWhat you needBachelor's in an engineering discipline, or a telecom certification (Avaya preferred), or equivalent experience5+ years as a Telecom Engineer, with solid voice or data communications experience including project workStrong Avaya Communication Manager and Session Manager skills, including trunk creation between devicesExperience implementing and managing SBCs (Oracle, Avaya or similar)Dialing protocols: SIP, H.323 and E.164Linux and VMwareFamiliarity with SQL and Oracle databasesAutomation with Ansible, Git and PythonStrong troubleshooting, documentation and communication; works well with internal teams and vendorsGood to haveIVR implementation experienceOutbound dialer campaign experienceAbility to diagram and design telecom environmentsCisco, AWS or Avaya certifications