Academic Administrator

Online Education Services (OES) is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We partner with leading universities, training institutes and professional bodies to create innovative, student-centred learning experiences.As a proud member of the SEEK Group, we combine the reach of a global organisation with a collaborative, values-driven culture. Our vision is to be the world's most impactful enabler of education, and every member of our team contributes to making that possible.The Roleare looking for a highly organised, proactive and detail-oriented Academic Administrator to join our UK team, supporting the Academic Director and Academic Quality team.This is a varied role involving academic scheduling, assessment administration, student enrolment, tutor coordination and academic quality processes.You will help ensure academic activities run smoothly by maintaining accurate records, coordinating meetings and documentation, supporting university partner requirements and managing multiple administrative priorities.This is an excellent opportunity for someone who enjoys working collaboratively, takes initiative and wants to contribute to an organisation focused on student success.What You'll Be Responsible ForAcademic coordination - organising meetings, schedules, agendas, minutes and documentation to support academic operations and university partner quality assurance requirementsAcademic support - assisting with academic projects, reporting and developing process maps and procedural guidelinesComplaints and student feedback - maintaining complaints and academic integrity registers, compiling reports and supporting student feedback and continuous monitoring activitiesOnline tutor administration - supporting tutor recruitment, contracts, module allocations, records, invoicing, payroll and ad-hoc paymentsAssessment administration - coordinating assessment processes, including referrals, deferrals, extenuating circumstances, resits, moderation, results reporting and Examination BoardsStudent enrolment - supporting enrolment through SITS, maintaining accurate records, preparing reports and checking student module allocationsGeneral administration - preparing student status letters, administering student ID cards, supporting staff onboarding, expense reconciliation and other academic administrative activitiesWho You'll Work WithYou will report to the Academic Director and work closely with Programme Leads, the Programme and Student Success Manager and university partner administrators.You'll collaborate with colleagues and external stakeholders to support the effective coordination of academic activities and administrative processes.RequirementsExperience & SkillsWe are looking for someone with strong administrative experience, excellent organisational skills and a proactive, solutions-focused approach.To succeed in this role, you will need:Previous experience in an administrative or coordination role, managing a variety of responsibilitiesExcellent organisation and time-management skills, with the ability to manage competing priorities and deadlinesStrong attention to detail, particularly when maintaining records, preparing documentation and reporting informationHigh levels of IT and computer literacy, with the ability to quickly learn new systemsExperience in data reporting and administrative record-keepingExcellent written, verbal and interpersonal communication skillsA proactive, resourceful approach, with the confidence to work independently and use your initiativeFlexibility to take on new tasks and adapt to changing requirementsThe ability to work collaboratively in a high-performing, values-driven teamA tertiary qualification, or substantial progress towards completing one, is highly desirable.About YouYou are an organised, dependable and proactive administrator who enjoys bringing structure to a busy working environment.You take pride in maintaining accurate records, meeting deadlines and providing reliable support to colleagues. You are comfortable juggling multiple priorities, using your initiative and finding practical solutions to challenges.You communicate confidently, enjoy working with different people and are comfortable learning new systems and processes.Most importantly, you value teamwork, take ownership of your responsibilities and enjoy contributing to an organisation that makes a meaningful difference to students.BenefitsBenefitsGlobal organisation focused on growth with lots of opportunities for our employeesEngaging & vibrant organisational culture35 hour working week, within a flexible working environmentOES values driven recruitment principlesCareer-life fit - health & wellbeing focus25 days of annual leave + Bank holidaysPurchased leave schemeOES strategy reflects respect, honesty & diversityContinuous improvement through challenging & meaningful workStudy assistance and leave for eligible employeesHigh growth industry & strong partner/shareholder backingGenuine focus on student successGlobal mentoring programWe are proud to support the Living the Wage movementWhy Join OES?Make a real difference — support academic operations that help students achieve their educational goalsA role with variety — work across assessment, enrolment, tutor coordination and academic administrationSupportive, team-focused culture — collaborate with colleagues who value teamwork and continuous improvementPart of a global group — benefit from the experience and backing of the SEEK GroupCareer development — build your experience within a growing international education organisationBirmingham City Centre location — a vibrant, well-connected base in the heart of the cityHow to ApplyIf you're a highly organised, proactive and motivated administrator who enjoys variety, collaboration and making a difference, we'd love to hear from you.Please submit your CV highlighting your relevant administrative experience and what interests you about joining OES.We are an inclusive employer and welcome applications from individuals of all backgrounds and experiences.