Audio Visual Technician

WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU’LL DOThe Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.Day-To-Day Responsibilities:Operate, analyse, troubleshoot, and manage AV systems and peripherals.Perform daily ready for business checksExpedited reporting of non-multimedia system outages discovered, for example house lighting or room temperature related issuesLead pre-meeting AV checks for events and meetingsAssist with the scheduling of AV support for events and virtual meetings.Ability to troubleshoot AV components.Expert in audio-visual signal flow troubleshooting.Ability to coordinate external vendor support when required.Complete familiarity with, and adherence to, standard business practices and procedures.Familiarity with Zoom Meeting & Webinar video conferencing platforms.Significant live event production and support experience.Assist with day-to-day operations, delegate tasks, and set deadlines.Exemplary communication and follow-up skills.Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training.WHAT WE’RE LOOKING FOR Must-Haves: Experience in an operational support role within a financial organisationExcellent communication skillsGood team player, pro-active and strong self-motivationStrong analytical and problem solving skillsAbility to prioritise tasks and be able to work under pressureAbility to work effectively and independently in a fast-paced, demanding environmentExcellent organisational skills and attention to detailAble to take ownership and be accountableStrong customer service skills and the ability to effectively communicate and deliver as a part of a team environmentWHY YOU’LL LIKE WORKING HEREAs we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:Private Healthcare with VitalityDental InsuranceAccess to Employee Assistance and Wellbeing SupportMental Health Support through the aboveAccess to discounted Gym membershipsIncreased holiday with serviceAccess to numerous online learning resourcesAVIXA membership for industry learningAccess to online retail discount platformDiscounted products through our recognised partnersCycle to work schemeSeason ticket loansGenerous Referral schemeSo, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.MORE ABOUT USOur commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive