Business Process Manager

Business Practices ManagerBusiness Improvement, People, Systems and AI£75,000 to £80,000Vauxhall, LondonHybrid, three office days each week, with flexibility over which daysThe opportunityWork directly with our Managing Director to improve how a whole business operates.We are looking for someone who enjoys understanding business problems, improving processes and coaching people through change. You will also help Bramble adopt AI responsibly and turn practical opportunities into better ways of working.This is a senior individual-contributor role with broad influence and no direct reports. Consulting judgement, SME experience and people skills come first, supported by genuine practical AI experience.About Bramble HubBramble Hub is a £42 million business working across UK public-sector procurement frameworks.Our central team of around 30 people manages customer, contractual and commercial relationships. Our technology and consultancy partners deliver the underlying projects.We combine the close relationships of a small business with complex operations and established systems, including Zoho CRM and Slack.You will take over responsibilities currently supported by an experienced consultant, with a flexible handover and continuing support.What you will do

• Understand and improve processes across finance, bids, client management, partners, people and administration. Map systems, responsibilities, dependencies and risks.
• Build trust, facilitate workshops and coach colleagues through change. Clarify ownership and help people sustain improvements without relying on line-management authority.
• Identify worthwhile AI opportunities, redesign processes and define business requirements. Work with technical specialists on implementation and assess adoption and results.
• Establish proportionate AI controls covering data, security, human accountability, bias and accessibility. Embed fairness and inclusion into working practices.
• Coordinate certification activity and maintain supporting evidence with external specialists, keeping practices aligned with quality, security, data protection and public-sector client obligations.
• Track improvements and corrective actions through to completion. Establish regular reviews with the Managing Director and require prompt correction and escalation of serious risks.What you will bring
• Substantial professional consulting experience, or equivalent experience acting as an internal consultant across an SME.
• Hands-on experience improving smaller businesses, where responsibilities overlap and relationships matter.
• Strong coaching, facilitation and communication skills, with evidence of influencing colleagues and delivering lasting process changes.
• Personal involvement in genuine AI adoption or implementation projects, including practical use, controls and staff adoption. General enthusiasm, courses or policy writing alone are insufficient.
• A strong understanding of CRM, workflows and business systems, plus experience working with technical specialists. Coding and direct Zoho experience are not required.
• The judgement and confidence to challenge constructively, work through ambiguity and follow actions through. We expect around eight years of relevant experience, while considering equivalent depth of achievement.Working knowledge of ISO 9001, ISO 27001, Cyber Essentials Plus, UK data protection or public-sector contracting would help. External specialists support detailed certification work.This is primarily a business improvement and people role, rather than a specialist quality or technical AI position.If you enjoy helping SMEs improve through people, processes, systems and practical AI, we would like to hear from you.