Chief Operating Officer

Chief Operating OfficerInternational Freight Forwarding & Logistics

Location: Northern Europe / Baltic Region, with regular travelLogistiX Group is partnering with an international freight forwarding business to appoint a Chief Operating Officer.Working closely with the CEO and senior leadership team, you will lead operations across multiple markets, strengthen service delivery and develop the processes, teams and systems required to support continued growth.This role combines strategic responsibility with hands-on leadership, offering significant scope to improve operational performance, customer experience and profitability.The RoleYou will take ownership of international operations, ensuring teams work within a consistent and effective operational framework.

A central priority will be identifying where processes can be simplified, service standards strengthened and technology used to improve execution.Key responsibilities include:Lead freight forwarding operations across multiple countries, transport modes and service lines.Develop consistent operating procedures, service standards and clear accountability across teams.Improve the shipment lifecycle, strengthening reliability, communication and customer satisfaction.Identify operational bottlenecks and drive improvements in productivity, cost efficiency and profitability.Work with technology teams to reduce manual processes and introduce practical automation.Establish meaningful KPIs and use operational data and customer feedback to address performance gaps.Strengthen collaboration between operations, sales, pricing, finance and technology.Lead organisational change and align processes as the business grows or integrates new activities.Develop operational leaders and build a culture of ownership, accountability and continuous improvement.Your BackgroundWe are looking for an experienced freight forwarding or logistics leader with a track record of managing international operations and delivering measurable improvements.You will bring:Senior operational leadership experience across multiple countries and freight modes.A proven ability to lead operational transformation, standardise processes and manage change.Strong commercial judgement, including an understanding of cost control, productivity and operational profitability.Experience translating customer expectations into effective processes and service standards.Confidence using performance data, customer feedback and technology to improve operations.The ability to develop managers, engage teams and work effectively across functions.A strategic mindset combined with a practical, hands-on approach.Location & TravelThe role can be based within Northern Europe or the Baltic region, with regular travel to the company’s principal office and other business locations. The preferred base and travel expectations will be discussed during the initial confidential conversation.The OpportunityThis is an opportunity to shape how an international logistics business operates, working closely with senior leadership and taking ownership of meaningful operational change.You will have direct influence over service quality, team performance and the operating model supporting the company’s long-term growth.Apply ConfidentiallyTo express your interest or arrange a confidential discussion, please contact Hamish Adamson at LogistiX Group or apply through this advert.Further details about the business will be shared during the selection process.