CRM Executive
Rhizik Digital · United Kingdom
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We work collaboratively with our clients, combining strategic thinking with practical delivery to help them make better decisions and achieve stronger results.The RoleWe are looking for a proactive, organised and detail-oriented CRM Executive to support the delivery of retention marketing activity across a portfolio of B2C brands.This is a role for someone who enjoys bringing plans to life, keeping projects organised and making sure the details are right. You will play an important role in delivering high-quality CRM campaigns, maintaining strong client communication and ensuring work progresses smoothly from planning through to execution.You will work closely with CRM Managers to support strategy development, manage campaign tasks and content calendars, coordinate client assets and approvals, and complete initial quality assurance checks before work moves to the next stage of review.You will also help keep projects on track by managing deadlines, following up on outstanding tasks and proactively flagging risks or issues. We value people who take ownership, communicate clearly and understand that reliable execution and a positive client experience are essential to great retention marketing.As a specialist agency, we want someone who is curious about customer behaviour, keen to develop their CRM knowledge and motivated to understand how their work contributes to client results.Key ResponsibilitiesClient Support & CommunicationSupport CRM Managers in delivering retention marketing activity and maintaining strong client relationships.Respond to client communications in a timely, professional and personable manner, ensuring questions and requests are acknowledged and actioned.Proactively chase clients for required assets, content, approvals and information to keep projects moving.Keep clients and internal team members informed of progress, outstanding requirements and potential delays.Flag client concerns, communication challenges or relationship issues to the CRM Manager promptly.Support client onboarding, planning and ongoing account management as required.CRM Delivery & Project ManagementSupport the planning and execution of CRM campaigns and lifecycle marketing activity across email, SMS and other relevant channels.Own and maintain client content calendars, ensuring campaigns, deadlines, assets and deliverables are accurately recorded and up to date.Manage day-to-day tasks and project timelines, coordinating dependencies and ensuring work progresses according to plan.Coordinate campaign requirements, client assets, content and approvals with clients and internal team members.Support campaign builds, scheduling, testing, reporting and other execution tasks as required.Provide support with CRM strategy development, planning and implementation, working closely with the CRM Manager.Proactively identify potential delays, blockers or competing priorities and communicate these early.Quality Assurance & Team CollaborationComplete initial quality assurance checks on CRM campaigns and deliverables before they are reviewed by the CRM Manager.Check work for accuracy, consistency, correct links, content, targeting, formatting and alignment with the brief and brand guidelines, as relevant to the task.Ensure work is organised, documented and ready for review in line with Rhizik's ways of working.Flag errors, risks, unclear briefs or anything that could affect the quality or timely delivery of work.Communicate concerns around workload, team collaboration, client ways of working or internal processes to the CRM Manager.Take ownership of assigned tasks, follow through on commitments and seek guidance when needed.Contribute ideas and feedback to improve internal processes, campaign delivery and the quality of our work.Essential Experience & SkillsStrong organisational and project management skills, with the ability to manage multiple tasks and deadlines.Excellent written communication skills and confidence communicating professionally with clients and colleagues.Strong attention to detail and a commitment to producing accurate, high-quality work.A proactive approach to managing tasks, following up on outstanding information and keeping projects moving.The ability to prioritise workload, recognise potential issues and escalate challenges at the right time.A collaborative mindset, with the confidence to ask questions, share concerns and seek support when needed.A sense of ownership and accountability, with a willingness to take responsibility for assigned work and follow it through.An interest in CRM, retention marketing, customer behaviour and how marketing activity drives commercial results.A willingness to learn, take feedback on board and continuously develop your skills.Desirable ExperienceExperience working in a digital marketing, CRM, email marketing or agency environment.Familiarity with email marketing platforms, CRM systems or marketing automation tools.Experience supporting email or SMS campaign execution, content calendars or campaign planning.An understanding of customer journeys, lifecycle marketing and retention strategy.Experience completing campaign QA, testing links and checking content before delivery.Familiarity with project management tools and collaborative working platforms.What Success Looks LikeIn this role, success means:Reliable client communication: Clients receive timely responses, outstanding requests are followed up and communication is clear, professional and personable.Well-managed delivery: Content calendars, tasks and deadlines are accurate and up to date, with work progressing smoothly and potential delays flagged early.High-quality execution: Campaigns and deliverables are carefully checked, with issues identified before work moves to the next stage of review.Proactive ownership: You take responsibility for your tasks, follow through on commitments and anticipate what needs to happen next.Effective prioritisation: You manage competing demands, communicate when priorities conflict and seek support before delivery is affected.Strong team collaboration: You work effectively with CRM Managers and colleagues, share information and contribute to a positive working environment.Continuous development: You actively build your CRM knowledge, apply feedback and look for ways to improve your skills and the quality of your work.Commercial awareness: You develop an understanding of client objectives and customer behaviour, recognising how your work contributes to stronger retention marketing outcomes.Our Culture & ValuesAt Rhizik, we believe great work comes from trust, ownership, collaboration and high standards.We are a people-first agency that wants everyone to do their best work, feel supported to develop and have the autonomy to take ownership.We value:People first: We treat clients and colleagues with respect and remember the people behind the work.Trust and autonomy: We empower people to make decisions, take responsibility and ask for support when needed.Ownership and accountability: We follow through on commitments and take responsibility for our work.Collaboration: We work with clients and colleagues, not in isolation, and believe the best results come from working together.High standards: We care about quality, detail and doing things properly.Development and learning: We remain curious, share knowledge, take feedback on board and look for ways to improve.Flexibility and balance: We want to deliver excellent work in a sustainable way, respecting one another's time and commitments.Constructive challenge: We question assumptions respectfully, raise concerns early and focus on finding better solutions.We are ambitious about the work we do, but we believe high standards do not require unnecessary ego. We want people who care about the outcome, take pride in their work and are genuinely good to work with.Why Join Rhizik Digital?This is an opportunity to join a specialist agency where retention marketing is at the heart of what we do.You will work with ambitious consumer brands, gain hands-on experience across CRM and lifecycle marketing, and see how thoughtful customer communication can contribute to commercial growth.You will work closely with experienced CRM Managers, giving you the opportunity to develop your technical skills, deepen your understanding of retention strategy and build confidence in client delivery.You will be part of a collaborative, growing team where your contribution matters, your development is supported and you have the opportunity to take ownership and make a difference.