Customer Relationship Management Executive (Real Estate Developer)

ROLE OVERVIEWThe Customer Service & After-Sales Executive will manage the customer experience after the sale and ensure that every client receives fast, attentive, and professional support. The role requires strong developer-side experience, excellent English, a clear and professional communication style, and the ability to take ownership of client requests until they are fully resolved. The position will also support VIP clients and personalised service arrangements when required.KEY RESPONSIBILITIESAct as a main point of contact for clients after the property sale.Respond quickly and professionally to customer calls, WhatsApp messages, and emails.Handle client enquiries related to property documentation, payments, construction updates, handover, and general after-sales matters.Take ownership of customer requests and follow through internally until each matter is fully resolved.Coordinate with Finance, Collections, Sales, Legal, Projects, and other internal departments on customer matters.Provide regular updates to clients so they do not need to repeatedly follow up for information.Support the customer journey from booking through construction and handover.Assist with statements, letters, NOCs, handover documentation, and other customer-service requests.Record customer interactions, requests, and resolutions accurately in the CRM.Maintain an organised tracker of open and resolved customer cases.Identify recurring customer issues and escalate them to management when necessary.Provide personalised support to VIP and high-profile customers.Arrange and coordinate VIP airport meet-and-greet when required.Support VIP client visits in Dubai, including office visits, property meetings, inspections, and handover appointments.Coordinate transport, appointments, and other client-related arrangements when required.Collect customer feedback and support initiatives aimed at improving overall client satisfaction.REQUIREMENTSMinimum 2–3 years of customer service, client relations, or after-sales experience with a UAE real estate developer.Excellent spoken and written English.Clear, courteous, and professional telephone manner.Professional, courteous, and service-oriented approach with clients at all levels.Strong communication and interpersonal skills, including experience handling demanding or VIP clients in person and by phone.Highly responsive with strong follow-up and organisational skills.Ability to manage multiple customer requests simultaneously and prioritise urgent matters.Experience with CRM systems is preferred.Good understanding of the UAE property purchase and after-sales process.PREFERRED CANDIDATE PROFILEWe are looking for someone who genuinely enjoys working with people, responds quickly, takes responsibility for client issues, and does everything possible to ensure customers remain satisfied throughout their journey with the company.Major Developments is an equal opportunity employer.