Customer Service Assistant | Entertainment Industry

Customer Service Assistant | Entertainment IndustryNottingham Part-time £26,000 FTE pro rataWe're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.The roleRespond to customer enquiries via email and an online support inboxHelp customers with orders, bookings, amendments and ticket deliveryPrioritise urgent queries and make sure customers receive clear, helpful responsesHandle complaints professionally, escalating more complex issues when neededKeep customer records accurate and handle personal information confidentiallySpot recurring issues and help improve customer support processesWhat we're looking forSome experience in a customer-facing or customer service role (retail, events, hospitality, online customer support, or similar environment)Strong written communication and attention to detailSomeone organised, reliable and comfortable juggling prioritiesA calm, patient approach when dealing with customer issuesConfidence using computers and learning new systems