Customer Success Manager

Customer Success Manager

Location: Chile – remoteSalary: CLP 30-33,000,000 / year plus bonus and excellent benefits packageAbout the OpportunityJoin a leading international e-learning SaaS business in a scaled Customer Success role supporting a shared portfolio of 1,000+ SMB customers.You will use customer data, lifecycle signals and AI-driven tools to prioritise engagement, protect renewals, improve adoption and identify growth opportunities.Key Requirements2-3+ years' experience in Customer Success, Account Management or a similar customer-facing roleSaaS or technology experience preferredExperience managing a high volume of customer relationshipsUnderstanding of scaled Customer Success, health scoring and customer signalsExperience supporting adoption, retention and renewalsStrong customer risk and renewal forecasting skillsExcellent written and verbal communication skillsStrong CRM and documentation skillsSalesforce experience requiredExperience with Customer Success platforms advantageousRole & ResponsibilitiesManaging a shared portfolio of 1,000+ SMB customersPrioritising engagement around risk, adoption and expansion opportunitiesSupporting customer adoption, retention and renewalsIdentifying and mitigating customer riskIdentifying potential expansion opportunitiesForecasting renewals and maintaining accurate Salesforce recordsEngaging customers across email, phone, video and scaled outreachWorking closely with Sales, Support, Product and MarketingWhy Join?A fantastic opportunity to join an international SaaS and e-learning business, working within a modern AI-enabled, scaled Customer Success environment from a fully remote position in Chile.