Experience Design Team Leader

99Bright Minds is hiring an Experience Design Team Leader to define the future-state experience architecture and blueprint for a large, multi-site consumer service ecosystem. This is a senior leadership role that owns the end-to-end customer experience architecture, from service blueprints and journey architecture through to experience standards and implementation planning. Key responsibilities Define and own the end-to-end customer experience architecture across the service ecosystem. Design connected service ecosystems, not standalone touchpoints. Build and maintain service blueprints, journey architecture and design systems. Set prioritization frameworks and lead implementation planning. Facilitate workshops and align cross-functional stakeholders around a shared experience vision. Coach and lead a team of experience designers. Turn customer insights into scalable operating models and experience standards. Requirements 8–12 years of experience in Service Design, Experience Design or Customer Experience. Background in Retail, Hospitality, Aviation or other multi-site consumer environments. Proven experience designing connected service ecosystems. Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning. Exceptional facilitation skills: leading workshops, aligning stakeholders and coaching a design team. Ability to translate customer insights into scalable operating models and experience standards. Nice to have Experience in the UAE Experience with large transformation programs or experience standards rollouts Background in design systems and operating model design