Facilities Maintenance Manager

Company Description DGM Investment is a trusted Dubai-based real estate investment company focused on creating better living environments that deliver lasting value to communities. Beyond property sales, the organization manages assets and oversees community operations to ensure high-quality living experiences long after handover. With a team of over 300 professionals, DGM Investment emphasizes disciplined risk management, long-term planning, and delivering on commitments. Since 2015, the company has expanded to more than 12 entities across real estate investment, property management, and community operations in Dubai. By 2030, DGM Investment aims to be the region’s leading community investment company, dedicated to building brighter communities.KEY RESPONSIBILITIES & DUTIES1. Direct daily corrective maintenance for HVAC, electrical, plumbing, pumps, drainage, ELV and civil/building fabric defects.2. Take command of urgent breakdowns, power/water interruptions, flooding, equipment failures and other critical building incidents; mobilize teams and contractors promptly.3. Establish incident priorities based on life safety, service interruption, property damage, tenant impact and business continuity.4. Provide on-site technical troubleshooting, root-cause analysis and permanent corrective action; avoid repeated temporary repairs.5. Allocate supervisors and technicians by building, skill, urgency and workload; maintain adequate emergency duty coverage and escalation.6. Prepare and submit annual maintenance operational budgets, including manpower, materials, corrective repairs, emergency works, specialist contractors and anticipated asset replacement requirements.7. Prepare monthly budget forecasts and monitor actual expenditure against approved budgets, identifying variances and recommending corrective measures.8. Coordinate with the FM HOD and Finance Department for budget preparation, cost allocation, expense reconciliation and monthly financial P&L and performance reviews.9. Identify opportunities for maintenance cost optimization through efficient manpower deployment, material utilization, contractor management and reduction of repeat breakdowns.10. Prepare and present monthly maintenance performance reports to FM management, covering work-order performance, outstanding issues, emergency incidents, manpower productivity, repair costs and budget utilization.11. Submit building-wise maintenance expenditure reports, including major repair costs, pending quotations, approved works and anticipated financial commitments.12. Prepare technical and financial justifications for major corrective works, including cost comparisons, risk assessments and recommendations for management approval.13. Participate in monthly management review meetings and present departmental performance, operational challenges, budget variances, improvement plans and required management decisions.14. Develop and monitor corrective action plans to achieve departmental operational and financial KPIs, ensuring accountability and timely implementation.15. Monitor complaint/work-order response, attendance, completion quality and customer updates through Yardi/CAFM and agreed communication channels.16. Inspect high-risk defects and verify completed repairs; maintain photographic evidence, technical findings and closure records.17. Coordinate with Property Management, OA, landlords, tenants, security, procurement and approved specialist contractors.18. Prepare clear scopes of work, BOQs, material requirements, technical evaluations, quotations and approval recommendations for corrective works.19. Control material consumption, emergency procurement, overtime, contractor charges and maintenance expenditure against approved limits.20. Ensure work permits, isolation/LOTO, safe access, incident reporting and applicable UAE authority requirements are followed during corrective works.21. Submit daily critical-issue updates, weekly open-issue ageing, repeat-failure analysis, incident reports and monthly performance dashboards.22. Coach technicians and supervisors on fault diagnosis, workmanship, customer handling, ownership and professional conduct.QUALIFICATIONS & EXPERIENCEBachelor’s degree or diploma in Mechanical, Electrical or related Engineering discipline; relevant technical certifications advantageous.Preferred 8–10 years of UAE building maintenance experience, including hands-on supervisory/managerial responsibility for residential or mixed-use properties.Strong troubleshooting knowledge of MEP systems, breakdown management, corrective repairs and emergency coordination.Working knowledge of UAE safety and regulatory requirements, contractor management, technical reports and CAFM/Yardi work orders.Strong written and spoken English, practical computer skills and ability to attend urgent site incidents.Immediate availability or short notice period preferred.