Facilities Manager

Manager FacilitiesCompany Overview We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.We are seeking an experienced Manager, Facilities, to manage and elevate our facilities’ function during an exciting phase of growth and operational expansion.Position OverviewThe Manager, Facilities will serve as the facilities leader for retail in North America, overseeing all core repair & maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, maintenance emergencies, and day-to-day ticket management.

Key Responsibilities

Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are deliveredDevelop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safetyEnsure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazardsDevelop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessaryEstablish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trainedPromote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiativesNegotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularlyServe as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developmentsDemonstrate working knowledge of lease terms, common area maintenance and blueprintsReceive, verify, and process invoices/payments for services rendered within payment terms and accounting proceduresDevelop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirementsMeasure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicatorsManage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignmentsMay have one or more direct reports to hire, coach, lead and develop.QualificationsBachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred5+ years of experience in facilities management or a related fieldStrong understanding of facilities maintenance, building systems, and safety regulationsProficient in facilities management software and Microsoft Office SuiteCertifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plusDemonstrated ability to operate independently in a lean environmentAbility to influence across all levels of the businessStrong organizational skills and attention to detailExcellent written and verbal communication skillsHigh level of integrity and discretion