Food And Beverage Operations Manager

JOB DESCRIPTIONF&B OPERATIONS MANAGERIndustry: Hospitality – Restaurants & Cafés

Department: Food & Beverage OperationsJob SummaryThe F&B Operations Manager is responsible for overseeing and managing the overall operations of multiple restaurants and café brands, ensuring operational excellence, consistent service standards, financial performance, and guest satisfaction.The role focuses on leading operations teams, controlling costs, improving profitability, maintaining food quality and safety standards, and ensuring all outlets operate in line with company policies, brand standards, and business objectives.Key ResponsibilitiesOversee the daily operations of all restaurants, cafés, and F&B outlets across the company's brands.Develop and implement operational strategies to improve efficiency, profitability, and overall business performance.Monitor sales, food costs, labour costs, operating expenses, and outlet profitability.Establish and maintain consistent standards for food quality, service, presentation, hygiene, and guest experience.Lead, manage, and support restaurant managers, head chefs, supervisors, and other operational teams.Set operational targets, monitor KPIs, and ensure all outlets achieve their business objectives.Conduct regular outlet visits and operational inspections to ensure compliance with company standards and procedures.Identify operational challenges and implement corrective actions to improve performance and productivity.Work closely with the finance team on budgeting, cost control, sales analysis, stock management, and profitability reporting.Coordinate with chefs and culinary teams on menu development, menu launches, portion control, recipe consistency, and food costing.Oversee inventory management, purchasing, supplier performance, wastage control, and stock variance across all outlets.Ensure compliance with food safety regulations, municipality requirements, health and safety standards, and company policies.Monitor guest feedback, online reviews, and customer complaints, ensuring timely resolution and continuous service improvement.Collaborate with HR on manpower planning, recruitment, training, performance management, staff productivity, and succession planning.Work closely with the marketing team to execute promotions, new menu launches, events, and brand campaigns effectively.Ensure proper implementation of SOPs, operational checklists, reporting systems, and internal controls across all brands.Evaluate outlet performance and recommend improvements, business development opportunities, and operational cost-saving measures.Support new outlet openings, operational setups, staff mobilisation, and the implementation of company standards.Prepare and present regular operational reports, performance updates, and improvement plans to senior management and the owner.