Group Service Manager

Job Title: Group Service Manager Company: Finpower Aircon (Maxell Group) Location: Dubai, UAE (full-time, on-site) Experience: 12-18 years in HVAC service operations, including [3-5] years managing service teamsAbout Finpower Aircon Finpower Aircon is a specialised air conditioning manufacturer serving the MENA region since 2002, with a complete range of chilled water and DX equipment, including fan coil units, air handling units, ecology units, scrubber units and VRF systems.

It has facilities in Dubai Industrial City, UAE, and Baikampadi Industrial Area, Mangalore. Its units run successfully across the UAE, Qatar, Oman, KSA, Kuwait, Bahrain, India and Africa, backed by a skilled service team and ample spare parts inventory.About the Role The Group Service Manager oversees all service operations for air conditioning equipment across multiple sites, making sure customers get timely, high-quality support.Key ResponsibilitiesManage service teams and technicians, and coordinate field service activities across sites.Plan and coordinate preventive and corrective maintenance, and allocate resources to meet customer commitments.Monitor service performance and customer satisfaction against KPIs, and report results to management.Review service reports and technical documentation for accuracy and completeness.Implement standard operating procedures to improve efficiency and safety.Handle customer escalations and make sure issues are resolved promptly, with corrective and preventive actions.Optimise spare parts utilisation and coordinate with stores and procurement on availability.Work with sales, projects and production teams to align service commitments with installations and product deliveries.Support training and development of service personnel.Diagnose complex technical issues on chilled water, DX and VRF systems and guide technicians on solutions.Visit customer sites as needed to review service quality and manage client expectations.QualificationsStrong leadership and people management skills, with experience supervising service teams and coordinating field technicians.Technical expertise in HVAC systems, including chilled water, DX units, VRF systems and related components.Proficiency in service operations management: scheduling, resource planning, maintenance coordination and workflow optimisation.Strong customer service and communication skills, including handling escalations and writing clear service reports.Problem-solving and analytical abilities for diagnosing technical issues.Experience in the MENA region or similar markets in building services, HVAC or industrial equipment is highly beneficial.Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field is preferred.Comfortable using service management software, basic office applications and reporting tools to track KPIs.Able to work on-site in Dubai and visit customer locations.How to Apply Send your CV to hr_talent@maxellglobal.com with the subject “Group Service Manager”.