Guest Experience Manager
COREcruitment Ltd · Rotterdam and The Hague
Tailor my CV for this job — freeJob title: Guest Experience Manager
Reporting to the attraction's General Manager, the successful candidate will combine outstanding service leadership with the ability to build, develop, and inspire a front-line team that will welcome thousands of families every year.Key ResponsibilitiesGuest journey leadership: Own the end-to-end guest experience across admissions, orientation, interactive play zones, retail, and food & beverage touchpoints, ensuring a seamless, joyful, and safe visit for families with children of all ages.Team development: Recruit, train, and mentor a team of hosts and experience coordinators — setting service standards, coaching individuals, and building a culture where playfulness and professionalism go hand in hand.Service recovery: Act as the senior point of contact for guest feedback and complaints, resolving issues with confidence and turning disappointed visitors into loyal fans.Standards and safety: Ensure all areas meet strict cleanliness, accessibility, and child-safety standards, working closely with operations and maintenance teams on daily readiness checks and continuous improvement.Performance and insights: Monitor guest satisfaction scores, queue times, and capacity flow, translating data into concrete actions that improve both the guest experience and commercial performance.Key Requirements5+ years of experience in guest service leadership within theme parks, family entertainment centres, attractions, hospitality, or a related guest-facing environment, including experience with a new venue opening or major expansion (a strong plus).A proven track record of leading diverse front-line teams through high-volume, peak-season operations while maintaining consistently high guest satisfaction.Strong knowledge of service design, crowd and capacity management, and guest feedback systems (NPS, CSAT, or equivalent).Excellent interpersonal and communication skills in Dutch and English;Familiarity with attraction safety standards, accessibility requirements, and family-focused service expectations.An energetic, hands-on leadership style — comfortable on the floor during busy periods, leading by example and bringing genuine enthusiasm for play and family fun.Flexibility in terms of schedule and availability for weekends, school holidays, and peak seasons is important.Additional benefits:Opportunity to be part of an international, widely-beloved company.Discount on all own brand products in the retail.No relocation package and no visa sponsorship.Job title: Guest Experience Manager