Help Desk Technician

As Canada's fastest-growing insurance and financial technology company, our culture embodies innovation and entrepreneurship. We're looking to grow our team with people who share our energy and enthusiasm about helping Canadians make better money decisions.Develop Your Career with a Growing Organization with an Open Concept, Enthusiastic Atmosphere.We are looking for a self-motivated Help Desk Technician to join our team. This entry-level position should appeal to candidates who like working and learning with a team of technology enthusiasts and who prefer an informal environment of a successful digital company.The Help Desk Technician serves as the first point of contact for employees experiencing technology-related issues. This role provides technical support for hardware, software, mobile devices, printers, networking, and user accounts, ensuring timely resolution of incidents and service requests while delivering excellent customer service. The successful candidate will play a key role in ensuring our users have everything they need from a technology standpoint to work efficiently and effectively.Key ResponsibilitiesRespond to IT support requests via phone, email, chat, and ticketing systems.Troubleshoot and resolve hardware, software, and connectivity issues.Provide remote and on-site technical assistance to end users.Install, configure, deploy, and support desktops, laptops, printers, mobile devices, and peripherals. This includes both Windows and Apple devices.Assist with Microsoft 365 applications, Windows, macOS, and other business software.Printing systems management and supporting the digital printing ecosystem.Corporate phone deployment and mobile device managementPerform IT maintenance operations as required.Perform other duties and responsibilities as assigned or required by management.Technical Skills – RequiredWindows, Apple IOS and MacOS troubleshooting skillsManagement and troubleshooting of common software (Office 365, Adobe, etc.)Microsoft Teams, OneDrive, Outlook experienceMicrosoft Intune device managementAn understanding of the basic TCP/IP networking conceptsDesktop and laptop hardware troubleshooting and repair skillsWindows 11 (and in future any new Windows Operating Systems) AdministrationMicrosoft 365 (and in future any new Office suite) Administration.Basic knowledge of networking, telecom and web application technologiesGood, solid basic understanding of the concepts for Information Security, Data Security and CybersecurityNice to have:Experience with Azure and IntuneSharePoint experienceTechnically proficient with system imaging, recovery and backup softwareSoft SkillsStrong customer service orientationExcellent verbal and written communication skillsStrong organizational and documentation skillsAbility to prioritize competing requestsCritical thinking and problem-solving capabilitiesReliability with the ability to work independently and collaboratively in a hybrid environmentAdaptability and willingness to learn new tools and applicationsPreferred CertificationsCompTIA A+CompTIA Network+Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft 365 Fundamentals (MS-900)ITIL Foundation CertificationPhysical RequirementsAbility to lift and move IT equipment up to 50 lbs (23 kg).Ability to travel occasionally between office locations as required (Welland and Toronto)If you are looking for the opportunity for your career to take off, you’ve come to the right place!Our PerksYou get your Birthday off!Full employer-paid benefitsRRSP Matching Program with WealthsimpleAnnual holiday festivities, free lunches and so much moreHelping you help others with our paid volunteer programsEmployee satisfaction survey for you to voice your opinion on working at Rates.ca Group Ltd.Lounge and games room - ping-pong, foosball, and more!The compensation package consists of a competitive salary, benefits, and an incentive bonus.Find out what it is like working at Rates.ca here: https://corporate.rates.ca/Check out the primary brands that we work on here: https://corporate.rates.ca/#brand-snippet-ratesdotcaRates.ca Group Ltd. and its subsidiaries are committed to being an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. We believe that diversity, equity and inclusion are critical to our mission - creating a foundation for a creative workplace that leads to innovation and growth. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.We are committed to working with and providing accommodations to candidates and employees with physical or mental disabilities. If you require accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to work@rates.ca.